Claudia Diaz

Laboratory Technician

Quest Diagnostics

El Paso, TX

07.2017 - Current

Processed specimens following established protocols while adhering to strict safety standards.
Performed venipuncture and other blood collection procedures according to established standards.
Maintained a clean, safe, and organized work environment.
Verified patient information prior to specimen collection.
Educated patients on proper blood draw techniques.
Collected specimens from pediatric, adult, geriatric, and special needs patients.
Processed samples accurately and efficiently.
Followed all safety protocols when handling hazardous materials.
Ensured compliance with federal regulations governing laboratory procedures.
Monitored inventory levels of supplies used in phlebotomy services.
Documented patient information into electronic medical records system.
Prepared specimens for transport to external laboratories.
Adhered to HIPAA guidelines regarding patient privacy.
Provided excellent customer service while interacting with patients.
Assisted in the training of new phlebotomists.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Prepared and packaged specimens for courier transport.
Processed client payments and collected appropriate billing information.
Compiled and submitted data for demographic research.
Labeled blood vials with critical information like time of collection, date and patient name.
Input medical and insurance information into database for inclusion in patient records.
Collected specimens for drug screens, paternity tests and alcohol tests.
Transported specimens following established protocol for temperature and light.
Identified patients using proper procedures prior to specimen collection.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Developed strong relationships with customers by providing personalized assistance and support.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.