Claudia Duran
El Paso,TX
Summary
Dynamic Senior Community Liaison at Three Oaks Hospice with a proven track record in building strategic partnerships and enhancing community outcomes. Bilingual in English and Spanish, I leverage community resource knowledge and data-driven marketing strategies to drive engagement and increase census, while mentoring junior staff to foster growth and innovation.
Overview
6
6
years of professional experience
Work History
Senior Community Liaison
Three Oaks Hospice
03.2022 - Current
- Developed long-lasting partnerships with local medical professionals, and peers with active engagement, exemplary communication and consistent issue resolution.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
- Promoted organizational initiatives by presenting at community meetings and participating in local events.
- Implemented a data-driven approach to target specific demographics within the community, resulting in an increased census.
- Mentored junior team members on best practices in marketing strategy development and execution.
- Conducted market research to identify consumer trends, enabling data-driven decision-making for marketing strategies.
- Conducted market research to identify new opportunities and target markets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Administrative Assistant/Patient Advocate
El Paso Behavioral Health System
03.2021 - 03.2022
- Responsible for providing administrative support to the Administration Department staff, including performing clerical duties, attending departmental and clinical meetings, taking meeting minutes, coordinating medical staff activities, maintaining medical staff files and providing support relating to personnel matters as required.
- As Patient Advocate I was responsible for investigations and resolutions, reported grievances to leadership and staff. Assisted in gathering, processing, and entering data, as well as creating and maintaining records and reports. Assist in the implementation of special projects designed to improve quality and/or compliance with various regulatory agencies, and be available to address patient/family complaints and act as a liaison between the complainant and hospital administration/staff.
Patient Benefit Representative
Texas Oncology
05.2019 - 01.2021
- Prior to patient receiving treatment, obtains insurance coverage information and demographics. Educates patient on insurance coverage, benefits, co-pays, deductibles, and out of pocket expenses. Assess patient’s ability to meet expenses and discusses payment arrangements based on company policy.
- Educate patient on financial assistance programs, foundations, and grants as well as identify sources and assist patient with completing forms. Complete appropriate reimbursement and liability forms for patient review and signature, forwards appropriate information, and forms to administration for review/approval.
- Responsible for obtaining insurance pre-authorization or referral approval codes prior to each treatment.
- Review account balance/s and meet with patient to discuss payment and/or payment options. Adjustments and Write-off of accounts that are reviewed/approved by administration.
Education
Administrative Health Information
International Business College
El Paso, TX01-2011
Skills
- Community partnerships
- Community resource knowledge
- Hospice education
- Bilingual in English and Spanish
- Administration and management
- Community events management
Accomplishments
- Mentored a team of 4 staff members.
Rookie of The Year 2022, Top Ten Achiever 2023 and 2024
I've had the honor and privilege, of being recognized as a top ten producer within the Three Oaks Hospice organization. For two consecutive years, I've maintained and exceed my admission goal, which has increased our census and ADC. I'm also a current member of the Circle Of Excellence, which is a mentorship and leadership program.
Timeline
Senior Community Liaison
Three Oaks Hospice
03.2022 - Current
Administrative Assistant/Patient Advocate
El Paso Behavioral Health System
03.2021 - 03.2022
Patient Benefit Representative
Texas Oncology
05.2019 - 01.2021
Administrative Health Information
International Business College
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