Claudia Earnshaw
Lehi,UT
Summary
Aspiring communications professional with a strong foundation in public relations, content creation, and media coordination. Proficient in drafting press releases and supporting integrated marketing campaigns. Eager to contribute to initiatives like the RootsTech conference and enhance FamilySearch's global outreach.
Overview
5
5
years of professional experience
Work History
GSD Global Support Generalist, English/Spanish
The Church Of Jesus Christ Of Latter-day Saints
01.2024 - Current
- Provide bilingual assistance to Church leaders and members, helping them order through the Church’s online store to support their callings.
- Adapt quickly to evolving systems, tools, and processes in a fast-paced, ever-changing environment.
- Collaborate with cross-functional teams to escalate and resolve issues.
- Maintain detailed case records and follow up on outstanding issues.
- Demonstrate a deep understanding of Church policies, digital tools, and resources to guide users accurately and respectfully.
Membership Concierge
Lifetime
09.2023 - 01.2024
- Exemplified a hospitality mindset to build relationships with members and guests.
- Maintained updated knowledge to appropriately educate all members and guests.
- Assisted members with account maintenance, processing member needs, changes, and transactions.
- Served as point of contact for new member acquisition and member retention interactions.
Customer service representative
BYU – PathwayConnect
05.2020 - 02.2023
- In this role, I talked to students around the world to inform them about the BYU – Pathway program and answer their questions
- I used active listening to understand their problems and resolve them
- I helped students in English and Spanish
Education
Bachelor of Science - Digital Marketing
Ensign College
Salt Lake City, UT07-2024
Certificate - Digital Content Creation
Ensign College
Salt Lake City, UT07-2024
Certificate - Social Media Marketing
Ensign College
Salt Lake City07-2024
Certificate - Digital Marketing
Ensign College
Salt Lake City, UT07-2024
Skills
- Bilingual: Spanish and English
- Microsoft Office
- WordPress and Wix
- Adobe InDesign
- Adobe Premier Pro
Timeline
GSD Global Support Generalist, English/Spanish
The Church Of Jesus Christ Of Latter-day Saints
01.2024 - Current
Membership Concierge
Lifetime
09.2023 - 01.2024
Customer service representative
BYU – PathwayConnect
05.2020 - 02.2023
Bachelor of Science - Digital Marketing
Ensign College
Certificate - Digital Content Creation
Ensign College
Certificate - Social Media Marketing
Ensign College
Certificate - Digital Marketing
Ensign College
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