Claudia Farias

• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Monitored student classroom and outdoors activities to promote student safety.
• Maintained positive attitude and affirmatively communicated with each student.

• Prepare and demonstrate food and non-food vendor products to Costco club members
• Interact with customers and management in a friendly, enthusiastic and outgoing manner
• Generate brand awareness and positive product impressions to increase sales
• Provide excellent customer service, including assessing the needs of the customer to best recommend products
• Other duties as assigned

Under the direction of the school’s Principal, monitors the playground and/or lunch area during periods when students are present; organizes and directs age-appropriate activities for school age students; encourages students to observe fundamental courtesies at school; implements school discipline policy and assists in maintaining a clean and safe learning environment for students.

• Assisting teachers in reinforcing instruction to individual or small groups of students with special needs in a classroom or other learning environment and monitors student behavior during classroom and non-classroom time.
• Other duties as assigned.

• Providing advanced Product Knowledge, Meeting Department and Sales Goals, Coaching Sales Associates, Merchandising, Displaying, Ticketing Products, Checking Warehouse Deliveries, Customer Service, Using Cash Register, and other duties required.

• Adult day program aid. The Adult Day Program Aide assists clients in building basic living skills through community based activities, such as using public transportation, making purchases and working at a vocational site.
• Responsible for implementation of behavioral programs.
• Responsible for implementation of instructional programs.
• Responsible for implementing assigned consumer schedules daily.
• Responsible for maintaining consumer program books.
• Responsible for completion of maintenance duties.
• Responsible for assisting clients with various disabilities with their toileting needs.
• Responsible for completion of consumer/program paperwork.
• Responsible for job coaching duties
• Clear Driver: taking clients to community outings, responsible for deliveries and other driving related duties.

• Interacting with customers on a daily basis, and providing outstanding customer service
• Creating and developing sales and marketing strategies
• Building and maintaining a loyal client base by providing clients with product knowledge, product marketing events and promotions Working as part of a team and individually
• Operating cash register.

• Creating a welcoming environment by greeting and approaching customers
• Exceeding customer expectations by providing assistance with a positive attitude
• Recommending merchandise based on product knowledge and customer preferences
• Educating self and others on merchandise
• Demonstrating timely follow-up and follow-through on customer requests and commitments
• Actively creates a welcoming environment through teamwork and collaboration
• Communicating with customers and expanding business
• Effectively utilizing available clientele tools and resources to increase personal business
• Assisting in maintaining visual and merchandise presentation standards on the selling floor
• Ensure audit compliance
• Demonstrating flexibility and ability to adapt to the changing needs of the business

• Providing outstanding customer service
• Creating and developing sales and marketing strategies
• Building and maintaining a loyal client base by providing clients with product knowledge, product marketing events and promotions
• Working as part of a team to meet individual, department and store objectives
• Ensuring the store is effectively displayed, merchandised and ticketed
• Responsible for all purchase payment transactions.
• Meeting and exceeding new account goals.
• Resolving customer inquiries to guarantee total customer satisfaction

• Motivated team and created new ideas for improvement in all areas of the business. Including but not limited to Social Media - company's website, Facebook and Twitter accounts.
• Responsible for inventory management, products shipping and delivery.
• Coached team members and made sure they received all the training they needed.
• Ensured the business was running efficiently by implementing strategic planning methods.
• Responsible for the Business Development covering the following areas: Financial (Budget), Customer excellence, Communication, Branding and Marketing, Human Resources - Recruitment, interview, orientation, training
• Represented company in meetings and events
• Managed individual and team sales target, one on ones, KPI's and encouraging team members to exceed their target.
• Responsible for E-Commerce Operation.
• Sales and Customer Service.