Claudia Fedroff
Bradenton
Summary
Professional advocate well-versed in service delivery and client support. Adept at resolving complex issues, ensuring client satisfaction, and enhancing service quality. Strong focus on teamwork and adaptability, with proven track record of achieving impactful results. Known for excellent communication, problem-solving abilities, and client-centered approach.
Overview
7
7
years of professional experience
Work History
Guest Service Advocate
Target-University Sarasota
01.2021 - Current
- Communicating with staff and customers in a mannerism that promotes productivity and being responsible for completion of heavy-lifting tasks.
- Resolved customer inquiries, providing accurate information and tailored solutions to enhance satisfaction.
- Mentored new team members on service protocols and customer engagement strategies.
- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Substitute Teacher
Imagine School at Lakewood Ranch
08.2020 - 06.2021
- Adapted instructional strategies to meet diverse student needs and learning styles.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Managed classroom behavior to create a positive learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Aftercare Attendant
Imagine School at Lakewood Ranch
08.2018 - 05.2021
- Supervised daily operations to ensure smooth facility management and adherence to safety protocols.
- Developed engaging activities that enhanced student participation and overall satisfaction with services provided.
- Conducted routine inspections to maintain cleanliness and organization in common areas and facilities.
- Resolved conflicts and addressed concerns from students and parents, ensuring a supportive atmosphere.
- Enhanced communication processes between staff, students, and parents to improve engagement and feedback mechanisms.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Education
Associate of Arts -
State College of Florida Manatee-Sarasota
01.2022
Skills
- CPR certified (Exp July 2026)
- Customer service background
- Task prioritization
- MS office
- Reliability
- Team collaboration
- Effective communication
- Decision-making skills
- Multitasking Abilities
Languages
Spanish
Professional Working
Timeline
Guest Service Advocate
Target-University Sarasota
01.2021 - Current
Substitute Teacher
Imagine School at Lakewood Ranch
08.2020 - 06.2021
Aftercare Attendant
Imagine School at Lakewood Ranch
08.2018 - 05.2021
Associate of Arts -
State College of Florida Manatee-Sarasota
AWARDS & HONORS
Silver Key from Scholastic
Art and Writing Poetry Division, Dali Museum Student Surrealist Art Exhibit 2019 Participating Artist