Claudia Arielle Figueroa
San Antonio,TX
Summary
Dynamic operations leader with a proven track record at Avis Budget Group, excelling in sales analysis and customer satisfaction. Adept at enhancing operational efficiency and fostering team management, I have successfully implemented strategies that significantly boosted sales volume while nurturing strong client relationships. Passionate about driving results and empowering teams.
Overview
16
16
years of professional experience
Work History
Location Manager
SATX Car Rentals
07.2024 - Current
- Monitored store performance and implemented strategies to increase sales volume.
- Promoted high customer satisfaction and retention with knowledgeable, friendly service.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
Operations Manager
Avis Budget Group
09.2019 - 07.2024
- Supervised daily operational tasks of the rental facility.
- Managed assets to increase the ease of production, and incentivized sales when possible.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Prepared staff work schedules and assigned team members to specific duties.
Operations Support Manager
Avis Budget Group
05.2019 - 09.2019
- Performed administrative tasks such as filing paperwork, updating payroll and attendance, and managing station reports.
- Cultivated strong working relationships with external vendors, providing services essential for daily operations.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships with clients.
Customer Service Representative
Avis
01.2009 - 05.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw lost and found operations, enhancing the recovery of customers' belongings.
Education
Bachelor’s degree - Anthropology, Biology
University of Texas At San Antonio
TX, USA05.2014
Skills
- Sales analysis
- Customer satisfaction
- Employee training
- Team management
- Payroll administration
- Inventory management
- Operational efficiency
- Performance monitoring
Accomplishments
- Received the CEO award, for excellent customer service. A select few employees who have made a significant impact on a customer’s experience are presented with this award.
- Studied abroad in Belize on an extensive excavation at multiple dig sights. Sorted and cataloged artifacts allowing me to discover and increase cultural knowledge.
Affiliations
- Accomplished baker with proven skills in quality, taste and presentation.
Timeline
Location Manager
SATX Car Rentals
07.2024 - Current
Operations Manager
Avis Budget Group
09.2019 - 07.2024
Operations Support Manager
Avis Budget Group
05.2019 - 09.2019
Customer Service Representative
Avis
01.2009 - 05.2019
Bachelor’s degree - Anthropology, Biology
University of Texas At San Antonio
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