Michael Dugan
Richboro,Pennsylvania
Summary
Dynamic management professional with a proven track record in optimizing store operations and driving sales growth. Expertise includes P&L management, inventory control, and budgeting, complemented by a strong focus on employee motivation to enhance team performance. Successfully led diverse teams to achieve operational excellence and exceed sales targets.
Overview
28
28
years of professional experience
Work History
Location Manager
Universal Supply Co.
Kimberton, PA
04.2020 - 03.2025
- Spearheaded branch operations, managing staff and implementing effective strategies.
- Encourage daily dedication from sales and operations personnel, aiming for top-notch safety standards and increased profitability.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Analyzed financial reports to identify areas for improvement in operational efficiency.
- Provided guidance and direction to team members regarding their daily tasks.
- Conducted regular meetings with employees in order to discuss performance reviews or goals.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated activities between sales staff, vendors, warehouse personnel and drivers.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved any discrepancies between invoices, packing slips and purchase orders.
Branch Manager
Allied Building Products
Philadelphia
01.2014 - 03.2020
- Directed team development through staffing initiatives, training sessions and evaluations to optimize sales.
- Analyzed operational records and reports to forecast sales.
- Prepared budgets for multiple branches with a total of eight million.
- Recruited staff members and directed comprehensive training initiatives.
- Cultivate and uphold customer relations for added value.
- Encouraged team members consistently for optimal performance.
- Maintained optimal inventory levels by choosing and refilling products based on market trends.
- Established strong working relationships with external partners such as vendors and suppliers.
Inside Sales
Allied Building Products
Philadelphia, PA
10.2003 - 12.2014
- Directed management of accounts totaling 4 million in business.
- Ensured timely follow-up on shipments.
- Fostered relationships with a diverse customer base to enhance trust and loyalty.
- Oversaw the accurate generation of daily branch reports related to billing and ticketing.
- Contributed ideas for improving existing processes related to inside sales operations.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
Operations Manager
Allied Building Products
Horsham, PA
03.2012 - 12.2012
- Directed logistical activities involving fleet and staff for branch delivery processes.
- Directed everyday warehouse maintenance activities.
- Maintained fleet's DOT compliance through consistent preventive maintenance.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Presented performance and productivity reports to supervisors.
- Planned delivery routing, team workflows, and promotional initiatives.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Crane operator and truck driver
Allied Building Products
01.2005 - 03.2012
- Met customer requirements by delivering materials on schedule.
- Conducted daily truck inspections ensuring DOT compliance.
- Skillfully operated devices in demanding environments.
- Created and updated logs consistently for Federal regulatory adherence.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns related to the job site or equipment operation.
- Operated mobile crane and moved materials to various locations.
- Calculated weight limits based upon boom length, angle of lift, radius of swing and type of load being lifted.
Pro Sales Manager
The Home Depot
06.1997 - 10.2003
- Directed both delivery schedules and sales staff activities consistently.
- Allocated financial targets for sales personnel.
- Worked with multiple departments to increase contractor customer sales.
- Advanced through various departments to become sales team supervisor.
- Conducted market research and reported on competitors.
- Provided timely responses to customer inquiries regarding products, pricing, availability.
Education
HS diploma -
Conwell-Egan Catholic High School
Fairless Hills, PA05.1997
Some College (No Degree) - Management Information Systems
Philadelphia University
Philadelphia, PennsylvaniaSkills
- Operational efficiency
- Team management
- Safety compliance
- Financial analysis
- Customer service
- Inventory management
- Logistics coordination
- Sales forecasting
- Market analysis
Awards And Licenses
- Completed Allied Building Products career development program, 2014
- Class A commercial drivers license, Current
- NCCCO crane operators license, Hiatus
- Perfect attendance, 4 years of high school
Affiliations
- 3rd and 4th Grade Boys Basketball Coach
Timeline
Location Manager
Universal Supply Co.
04.2020 - 03.2025
Branch Manager
Allied Building Products
01.2014 - 03.2020
Operations Manager
Allied Building Products
03.2012 - 12.2012
Crane operator and truck driver
Allied Building Products
01.2005 - 03.2012
Inside Sales
Allied Building Products
10.2003 - 12.2014
Pro Sales Manager
The Home Depot
06.1997 - 10.2003
HS diploma -
Conwell-Egan Catholic High School
Some College (No Degree) - Management Information Systems
Philadelphia University