Claudia Figueroa
Fort Lauderdale,FL
Summary
I have over 25 years of experience in the automotive industry.
Results-driven Performance Manager with over 10 years of experience in risk management and collections. Expertise in data analysis, performance metrics, and process optimization to boost efficiency. Strength in enhancing team performance through effective communication and leadership, specializing in credit evaluation and collections strategy to strengthen dealer relationships and improve portfolio outcomes.
Overview
38
38
years of professional experience
Work History
Performance Manager
NextGear Capital
Indianapolis, Indiana
09.2015 - Current
- Managed portfolio of 100+ dealers to optimize dealer relationships and drive sales performance.
- Delivered excellent customer service to enhance client satisfaction and loyalty.
- Analyzed daily reports
- Addressed risk factors to safeguard company assets and ensure regulatory compliance.
- Collections
- Increase Lines of Credit.
- Audits
MCC Collections
Manheim Fort Lauderdale
Fort Lauderdale, Florida
08.2013 - 09.2015
- Resolved customer issues with knowledgeable and friendly service, boosting customer satisfaction.
- Delivered attentive service to customers in person and over the phone, ensuring their needs were met.
- Assessed customer needs promptly during interactions in a fast-paced environment.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proposed innovative ideas to enhance team performance and tackle product and service challenges.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
MAFS Manager
Manheim Ft. Myers
Fort Myers, Florida
12.2008 - 08.2013
- Monitored overdue accounts with automated systems, identified trends to enhance collection strategies.
- Managed daily collections operations, ensuring team compliance with policies to maintain operational integrity.
- Collaborated with cross-functional teams to enhance payment processing systems.
- Oversaw resolution of customer disputes, facilitated communication to improve customer satisfaction.
- Processed customer payments accurately, applied amounts to balances to maintain accurate records.
Accounts Payable Clerk and MAFS
Manheim Ft. Myers
Fort Myers, Florida
07.2007 - 12.2008
- Processed vendor invoices to ensure timely payment and maintain accurate records.
- Processed invoices and payments, ensuring compliance with company policies and procedures.
- Verified invoice discrepancies and resolved issues through effective communication with vendors.
- Assisted in month-end closing procedures by reconciling accounts payable reports.
- Collaborated with internal departments to streamline payment processes and reduce delays.
- Utilized accounting software to input and track invoices efficiently.
- Responded promptly to inquiries regarding payments and account statuses.
- Organized accounts payable files and records to facilitate easy retrieval and accurate reporting.
- Entered data into theaccounting system to maintain accurate financial records.
Office Assistant
ABC auto Auction
Ft. Pierce, Florida
08.2005 - 10.2006
- Coordinated schedules and appointments for staff and executives, optimizing time management and ensuring smooth operations.
- Managed incoming communications, ensuring timely responses to phone calls and emails.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors and assessed their needs to facilitate timely connections with appropriate personnel.
- Managed daily office operations and maintained organized filing systems.
- Delivered customer service support, addressing inquiries with professionalism and ensuring satisfaction.
- Provided comprehensive administrative support to staff, managing document handling and supply procurement to maintain office efficiency.
Title Specialist
South Florida Auto Auction
Lauderdale Lakes, Florida
06.2004 - 07.2005
- Coordinated schedules and appointments for staff and executives, improving time management across the team.
- Handled incoming communications, including phone calls and emails, ensuring timely responses to inquiries.
- Collaborated with team members to streamline office procedures and enhance workflows.
- Managed daily office operations and organized filing systems, facilitating efficient information retrieval for staff.
Tag and Title Clerk
Headquarter Toyota
Miami, Florida
06.2002 - 06.2004
- Identified customer needs to improve satisfaction and service delivery.
- Executed day-to-day duties accurately to support smooth operations.
- Prioritized and organized tasks to achieve service goals.
Office Manager
Lakes Tag agency
Miami, Florida
02.1990 - 05.2002
- Improved customer satisfaction through creative problem-solving strategies.
- Enhanced customer satisfaction by promptly resolving problems with knowledgeable and friendly service.
- Assessed customer needs during interactions to provide tailored assistance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer requests promptly to enhance overall satisfaction.
- Fostered positive interactions with customers through effective interpersonal skills.
- Collaborated with diverse group of coworkers to achieve goals and resolve issues related to products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Office Manager
Universal Auto Sales
Miami, Florida
01.1988 - 12.1990
- Streamlined sales processes, improving dealership operational efficiency.
- Managed inventory levels and coordinated timely orders, ensuring stock availability.
- Maintained accurate documentation of all sold vehicles, including customer information, pricing data, and payment terms.
- Collaborated with automotive technicians to inspect and prepare vehicles for sale.
Education
Bachelor of Arts - Finance
Arizona Global Campus
Arizona City, AZ06-2024
Skills
- Risk management and credit evaluation
- Collections strategy and portfolio analysis
- Financial auditing
- Customer relationship management
- Problem solving
- Team collaboration
- Attention to detail
- Process improvement
- Customer service
- Employee engagement
- Performance analysis
- Customer focus
- Customer retention
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Performance Manager
NextGear Capital
09.2015 - Current
MCC Collections
Manheim Fort Lauderdale
08.2013 - 09.2015
MAFS Manager
Manheim Ft. Myers
12.2008 - 08.2013
Accounts Payable Clerk and MAFS
Manheim Ft. Myers
07.2007 - 12.2008
Office Assistant
ABC auto Auction
08.2005 - 10.2006
Title Specialist
South Florida Auto Auction
06.2004 - 07.2005
Tag and Title Clerk
Headquarter Toyota
06.2002 - 06.2004
Office Manager
Lakes Tag agency
02.1990 - 05.2002
Office Manager
Universal Auto Sales
01.1988 - 12.1990
Bachelor of Arts - Finance
Arizona Global Campus