JOEY CROWDER
Millbrook
Summary
Dynamic Performance Manager with a proven track record at TRAK America, excelling in developing performance metrics and enhancing team efficiency. Skilled in data analysis and effective communication, I led training initiatives that resulted in record-breaking collection months, showcasing my leadership and commitment to operational excellence.
Overview
9
9
years of professional experience
Work History
PERFORMANCE MANAGER
TRAK America
Millbrook
02.2025 - Current
- Developed performance metrics to evaluate team efficiency and effectiveness.
- Led training sessions to enhance staff skills and operational knowledge.
- Analyzed data trends to identify areas for improvement in service delivery.
- Monitored compliance with company policies and industry regulations consistently.
- Facilitated communication between management and staff to address performance issues effectively.
FIRM PERFORMANCE MANAGER
THE PARNEL LAW GROUP, LLC
09.2017 - Current
- Manage an office of collection agents and administrative staff while ensuring firm success through the trust of the Senior Partner.
- The role also includes providing IT support and training new and current employees in policies authored by myself.
- During my tenure, the firm has had record breaking collection months while competing with firms nationally.
ASSET RECOVERY OFFICER III
AVADIAN CREDIT UNION
08.2016 - 09.2017
- Managed database of consumer accounts including credit card collections, mortgages, and vehicle loans.
- The Credit Union also provided opportunities to assist in the management of the bankruptcy portfolio.
- Responsibilities also included facilitating and referring accounts to law firms to assist in collection of charged off loans.
- The role required oversight of repossession efforts of special assets and on-site education of Credit Union policies.
Education
MASTER'S DEGREE - religious studies, leadership training, strategy, public speaking
AMRIDGE UNIVERSITY
Montgomery, AL05.2020
BACHELOR OF SCIENCE - criminal justice studies, pre-law, forensic accounting, investigation
TROY UNIVERSITY
Troy, AL 05.2014
Skills
- Leadership strategies
- Data analysis and interpretation
- Policy compliance monitoring
- Team performance evaluation
- In-person training
- Management
- First party collections
- Third party collections
- Development of performance metrics
- Effective communication
- Expertise in Microsoft Excel and Word
- Audits
Activities
Active community leader with volunteer efforts through local churches and schools. As a former 4-year Captain of the Troy University Rugby Team, I strive to implement my leadership skills at home and in my social life while representing myself and organizations I am affiliated with in the highest regard.
Timeline
PERFORMANCE MANAGER
TRAK America
02.2025 - Current
FIRM PERFORMANCE MANAGER
THE PARNEL LAW GROUP, LLC
09.2017 - Current
ASSET RECOVERY OFFICER III
AVADIAN CREDIT UNION
08.2016 - 09.2017
MASTER'S DEGREE - religious studies, leadership training, strategy, public speaking
AMRIDGE UNIVERSITY
BACHELOR OF SCIENCE - criminal justice studies, pre-law, forensic accounting, investigation
TROY UNIVERSITY