Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLAUDIA FLORES

Tempe,AZ

Summary

I am a talented,ambitious and hardworking individual. I am

adept at handling multiple tasks on a daily basis competently and working well under pressure.

Overview

13
13
years of professional experience

Work History

East Valley Disaster Services

Customer Service
04.2018 - 05.2019
  • Supported customer service goals and enhanced relations through friendly,knowledgeable and positive communication
  • Water Damage
  • Fire Damage
  • Mold Damage
  • Consulted with customers service needs to unpackaged,address and resolve concerns

One Call Insurance

Customer Service Representive
09.2015 - 01.2018
  • Skillfully and Patiently explained coverage options to potential policyholders,answering any questions or concerns
  • Resolving billing issues while processing applications and cancellations
  • Taking Payments
  • Answering Phones
  • Going to Dealerships


Shiekh Shoes

Sales Associates
04.2014 - 02.2015
  • Sales Associates
  • Customer Service
  • Cashier
  • Sales Agent


Cricket Wireless Now

Sales Associates
05.2013 - 10.2013
  • Negotiated deals with retailers to increase products exposure to consumers by gaining prominent display visibility and Actions
  • Networked to build client base and promote products to new existing clients
  • Answered incoming telephone calls to provide information about products,services,store hours,policies,and promotions
  • Sales Agent
  • Upgrading Phones
  • Making Payments
  • Inventory

IN N OUT

Customer Service Cashier
12.2010 - 03.2013
  • Frequently wash and sanitized hands,food areas and food preparation tools
  • Clearly to confirm each order to customers
  • Served orders to customers at windows,counters and tables,handling approximately 100 + orders per shift
  • Operated large-volume cooking equipment such as grills,deep-fat fryers and griddles
  • Handle money daily

DDS DISCOUNT STORE

Cashier/MOS
02.2022 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

Diploma - Cosmetology

Empire Beauty School
Tucson Az
06.2009

High School Diploma -

Desert View High School
Tucson, AZ
05.2008

Skills

  • Payment Processing
  • Customer greeting /Great Customer Services
  • Cash Drawer Balancing /Handle over $1,000 daily
  • Merchandise restocking
  • Call center Operations
  • Cleaning And Sanitizing
  • Keyboarding Ms Word,Excel,Power Point,Type 30-40 WPM
  • Answering Multi-line Phones
  • Bilingual Read and write

Timeline

DDS DISCOUNT STORE

Cashier/MOS
02.2022 - 03.2024

East Valley Disaster Services

Customer Service
04.2018 - 05.2019

One Call Insurance

Customer Service Representive
09.2015 - 01.2018

Shiekh Shoes

Sales Associates
04.2014 - 02.2015

Cricket Wireless Now

Sales Associates
05.2013 - 10.2013

IN N OUT

Customer Service Cashier
12.2010 - 03.2013

Diploma - Cosmetology

Empire Beauty School

High School Diploma -

Desert View High School

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CLAUDIA FLORES