Latonia Darnell
RIVERDALE,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FEMA Disaster Housing Inspector-Contractor
WSP Inspection Services
Winchester, VA
10.2021 - 03.2025
- Organized, maintained, and updated records of all inspection data.
- Compiled reports summarizing findings from housing inspections.
- Conducted detailed inspections of disaster-affected homes to assess damage and determine eligibility for assistance.
- Reviewed applications for disaster assistance, ensuring the accuracy of all submitted documents.
Customer Service Delivery Driver
Kroger Logistics
Forest Park, Georgia
01.2023 - 12.2023
- Executed timely and secure transport of goods between designated points.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Kept accurate logs of all deliveries and trips.
Desk Adjuster-Mobile AL
CNC- Catastrophe & National Claims
Mobile, AL
11.2018 - 11.2021
- Determined and finalized uncomplicated insurance claims involving theft, vandalism, motor vehicle accidents, and minor fire and water damage through telephonic communication.
- Investigate by making outbound calls to contractors, repair facilities, agent offices and the insured.
- Utilized claim handling software to document and manage claim files efficiently.
Assistant Property Manager
Heyward Enterprises,INC
Navarre , FL
02.2012 - 11.2018
- Oversaw building upkeep and repairs to maintain operational standards.
- Conducted market research to determine competitive rental rates for properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Collections Representative Il
TSYS Total Systems
McDonough, GA
04.2017 - 09.2018
- Communicated with individuals with outstanding debts to facilitate payment.
- Utilized collections software and databases for efficient account management.
- Processed payments received by mail, phone or online transactions.
- performing high volume of daily calls.
- Handled difficult conversations effectively while ensuring high-quality service.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Maintained a database of customer contact information and payment history.
Education
Some College (No Degree) - Criminal Justice
Wake Technical Community College
Raleigh, NCSherrill's University of Barbering & Cosmetology
Raleigh, NCSkills
- Customer outreach
- Collections management
- Debt recovery
- Payment processing
- Records maintenance
- Active listening
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Organizational skills
- Clear communication
- Customer relationship management
- Call center experience
- Issue investigation
- Persuasive speaking
- Decision-making
- Billing dispute resolution
- Friendly voice
- Telephone etiquette
- Social perception
- Analytical and critical thinking
Certification
Cyber Awareness 2025
Insider Threat Awareness 2023-2025
Timeline
Customer Service Delivery Driver
Kroger Logistics
01.2023 - 12.2023
FEMA Disaster Housing Inspector-Contractor
WSP Inspection Services
10.2021 - 03.2025
Desk Adjuster-Mobile AL
CNC- Catastrophe & National Claims
11.2018 - 11.2021
Collections Representative Il
TSYS Total Systems
04.2017 - 09.2018
Assistant Property Manager
Heyward Enterprises,INC
02.2012 - 11.2018
Some College (No Degree) - Criminal Justice
Wake Technical Community College
Sherrill's University of Barbering & Cosmetology
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