Adrienne Williams
United Healthcare
BATON ROUGE,LA
1
Certification
4
years of professional experience
Experienced professional in emergency management and claims investigation. Demonstrated strengths in quality assurance, clear communication, and complex problem-solving, driving effective disaster recovery and customer service outcomes.
Work History
FEMA Disaster Housing Inspector
2 Years 11 Months- Conducted thorough inspections of disaster housing units to assess compliance with safety and quality standards.
- Collaborated with local agencies to facilitate timely disaster recovery efforts for affected communities.
- Evaluated housing applications and conducted eligibility assessments for FEMA assistance programs.
- Increased accuracy of damage assessments through ongoing professional development training sessions on advanced inspection techniques.
Clinical Administrative Coordinator
3 Years 4 Months- Coordinated patient scheduling and appointment confirmations to enhance operational efficiency.
- Managed medical records and documentation processes for compliance with regulations.
- Developed and maintained effective communication channels between clinical teams and patients.
- Assisted in streamlining administrative workflows, reducing processing time for patient requests.
Contracted Insurance Adjuster
1 Year 6 Months- Evaluated claims for property damage, ensuring compliance with policy terms and industry standards.
- Conducted thorough investigations to determine liability, utilizing interviews and expert consultations.
- Collaborated with legal teams to resolve disputes, facilitating negotiations between parties involved in claims.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
Education
Bachelor of Science - Health Care Administration
Associate of Science - Dental Assistant
Skills
Emergency management
Telephone customer support
Claims investigation
Customer service
Complex Problem-solving
Clear communication
Quality assurance
Certification
- Licensed Insurance Adjuster
- FEMA clearance certified to handle all disasters
- Xactimate certified
Timeline
FEMA Disaster Housing Inspector
WSP USA Inspection Services
10.2023 - CurrentRead More
Clinical Administrative Coordinator
United Healthcare
05.2023 - CurrentRead More
Contracted Insurance Adjuster
State Farm
10.2022 - 04.2024Read More
Capella University
Bachelor of Science from Health Care Administration
Read More
Delta College
Associate of Science from Dental Assistant
Read More