Tiquana Price
Vancleave,MS
Summary
Highly motivated, teamwork and communication-oriented professional with strong accountability to embrace the corporate vision and values of a progressive organization by serving in a challenging career-oriented position.
Overview
21
21
years of professional experience
Work History
FEMA Disaster Housing Inspector
Vanguard
Winchester, VA
03.2017 - Current
- Performed FEMA approved Disaster Inspections.
- Made appointments with Disaster victims.
- Obtained disaster victim applications from FEMA computer system and met with victims.
- Inspected homes and properties for flood, wind, tornado, fire, and earthquake damages.
- Interacted with disaster victims listening and answering questions to put victims at ease and help alleviate concerns.
- Verified ownership and occupancy of damaged homes.
- Recorded damages of interior and exterior of damaged dwelling.
Tax Professional
TP Tax Service
Vancleave, MS
02.2017 - 05.2023
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Managed over 80 customer service calls per day.
- Utilized tax software to prepare returns and meet deadlines.
Customer Service Specialist
AAFES Exchange
Biloxi, MS
12.2011 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Manager
Auto Cash Loans
Biloxi, MS
04.2004 - 12.2011
- Increased customer service sales by 30%.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Picayune Memorial High School
Picayune, MS05.2000
Skills
- Disaster Recovery
- Damage Assessment
- Microsoft Word
- Customer Relationship Management
- Policy and Procedure Adherence
- Good Communication Skills
- Home Inspections
- Exceptional Communicator
- Quality Assurance
- Hospitality and Accommodation
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Excellent Communication
Timeline
FEMA Disaster Housing Inspector
Vanguard
03.2017 - Current
Tax Professional
TP Tax Service
02.2017 - 05.2023
Customer Service Specialist
AAFES Exchange
12.2011 - 06.2017
Store Manager
Auto Cash Loans
04.2004 - 12.2011
High School Diploma -
Picayune Memorial High School