Open To Work
Claudia Flores
Bristol Hospice
Modesto,CA
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
1
Language
23
years of professional experience
Dynamic professional with a proven track record at Bristol Hospice, leveraging assertiveness and mediation skills to enhance care coordination. Successfully streamlined referral processes, improving patient intake efficiency. Passionate about fostering community relationships and developing training programs that elevate service delivery and team performance. Committed to driving impactful change in healthcare environments.
Work History
Liaison
3 Years- Facilitated communication between healthcare teams and patients to enhance care coordination.
- Managed scheduling for interdisciplinary team meetings, ensuring timely discussions of patient care plans.
- Assisted in developing training materials for staff to improve understanding of hospice services and policies.
- Collaborated with external partners to streamline referral processes and improve patient intake efficiency.
Director of Admissions
3 Years- Led strategic admissions initiatives to increase enrollment and enhance marketing outreach.
- Developed training programs for admissions staff, improving onboarding efficiency and team performance.
- Analyzed application data to identify trends, informing recruitment strategies and process improvements.
- Collaborated with healthcare professionals to ensure alignment of admission processes with patient care standards.
- Streamlined admissions workflow through implementation of new CRM systems, enhancing data management accuracy.
Admissions Supervisor
1 Year 11 Months- Supervised admissions processes to ensure compliance with regulatory standards and organizational policies.
- Streamlined patient intake procedures, enhancing efficiency in data collection and documentation.
- Mentored and trained staff on admissions protocols, fostering a collaborative work environment.
- Led cross-functional initiatives to improve patient experience during the admissions process.
- Collaborated with healthcare teams to resolve patient inquiries and enhance service delivery.
- Analyzed admission trends to identify opportunities for process improvement and resource allocation.
Liaison
2 Years 3 Months- Established feedback mechanisms to collect insights from families, improving service delivery.
- Coordinated outreach efforts to educate community about hospice resources and support options available.
- Supported data collection for compliance audits, contributing to improved operational standards within the organization.
- Mentored new liaison staff, providing guidance on best practices for effective patient and family interactions.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Community Liaison
13 Years 1 Month- Fostered relationships with community organizations to enhance hospice visibility and engagement.
- Coordinated outreach programs to educate the public on hospice services and support options.
- Developed training materials for volunteers, ensuring effective communication of hospice care principles.
- Implemented strategies to increase community involvement in hospice events and initiatives.
- Collaborated with healthcare professionals to integrate hospice services within local health systems effectively.
- Strengthened community partnerships by organizing and attending collaborative events.
Education
High School Diploma
Skills
- Assertiveness
- Influencing skills
- Issue resolution
- Solutions development
- Community outreach
Languages
Spanish
Full Professional
Timeline
Liaison
Bristol Hospice
07.2023 - CurrentRead More
Director of Admissions
Modesto Post Acute
06.2020 - 06.2023Read More
Admissions Supervisor
Golden Valley Health Canters
07.2018 - 06.2020Read More
Liaison
Lifeguard Home Health & Hospice
03.2018 - 06.2020Read More
Community Liaison
Community Hospice
03.2003 - 04.2016Read More
Thomas Downey High School
High School Diploma
Read More