Claudia Franco
El Paso,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Marketing Associate
Chipotle Texas
09.2015 - Current
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Optimized customer engagement through tailored email marketing strategies.
- Enhanced social media presence with creative content and effective targeting.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
Senior Accounts Receivable Specialist
Adp- Automated Data Processing
02.2006 - 08.2015
- Improved cash flow by managing and processing accounts receivable transactions timely and accurately.
- Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices.
- Implemented process improvements for more efficient invoice tracking and payment collection.
- Streamlined billing processes, resulting in faster invoice generation and reduced errors.
- Provided comprehensive financial reporting for management review, enabling data-driven decision making.
- Maintained up-to-date client records to facilitate accurate invoicing and payment tracking.
- Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
Collections Lead
Providian Financial
03.2000 - 01.2006
- Recovered outstanding debt by implementing effective collections strategies and maintaining consistent communication with clients.
- Improved collection efficiency by analyzing customer data and developing targeted action plans.
- Reduced bad debt write-offs by monitoring high-risk accounts and taking timely corrective actions.
- Streamlined collections processes, resulting in increased productivity and reduced operational costs.
Education
High School Diploma -
Bell High School
Bell, CaliforniaCerritos College
Norwalk, CASkills
- Business Administration
- Customer Retention
- Time Management
- Social Media Marketing
- Attention to Detail
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Marketing Associate
Chipotle Texas
09.2015 - Current
Senior Accounts Receivable Specialist
Adp- Automated Data Processing
02.2006 - 08.2015
Collections Lead
Providian Financial
03.2000 - 01.2006
High School Diploma -
Bell High School
Cerritos College
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