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Hi, I’m
Jessie Klintworth
Panama City,FL
I failed my way to success.
Thomas Edison
Summary
Conscientious Medical Office Specialist known for high productivity and efficiency in completing tasks. Possess specialized skills in medical billing, patient scheduling, and electronic health record management. Excel at communication, organization, patient care, nursing, and time management, ensuring seamless office operations and positive patient experiences.
Overview
19
years of professional experience
Work History
WyndhamPanama City Beach, Florida
Marketing Associate
06.2024 - 10.2024
Job overview
- Developed and implemented marketing campaigns to increase product awareness.
- Concierge for activities in the immediate area.
- Analyzed custom insights data to optimize customer engagement strategies.
- Managed relationships with external vendors for advertising and promotional services.
- Gathered competitive intelligence by monitoring industry trends, news, and developments.
- Generated reports on key performance metrics related to marketing activities.
- Maintained accurate records of all marketing efforts.
- Monitored customer feedback through surveys and focus groups.
- Supported sales activities through promotional material and market research.
Sisters Medical ClinicPanama City
Medical Assistant
09.2022 - 06.2024
Job overview
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and equipment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
FL & TN, FL
LPN Charge Nurse
10.2014 - 06.2022
Job overview
- Assessed patients' health conditions and monitored changes in their condition.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Maintained accurate medical records and updated them regularly.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Ensured all safety protocols were followed during patient care.
- Performed routine checks on equipment used for patient care.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.
- Identified potential problems or risks that could affect patient outcomes.
- Responded promptly to emergency situations as needed.
- Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
- Developed strategies for improving quality of care standards within the unit or department.
- Conducted regular training sessions for new hires or existing staff members on proper clinical procedures or techniques.
- Reviewed lab results and made appropriate recommendations for further testing or treatment.
- Evaluated patient responses to treatments and interventions and documented progress notes accordingly.
- Carried out physician orders accurately while adhering to hospital policies and procedures.
- Participated in creating a safe environment by following fire safety regulations.
- Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.
- Educated patients about their diagnoses and treatments while providing emotional support.
- Delivered emotional, psychological and spiritual support to patients and families to promote compassionate environment.
- Educated patients on wound and disease self-management techniques.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Assisted physicians and nurses with special procedures.
- Collaborated with supervisor to prepare nursing assessment summaries and health care plans.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Observed strict confidentiality and safeguarded all patient-related information.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Delivered high-quality direct and indirect nursing care to patients.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Evaluated nursing intervention outcomes by conferring with other healthcare team members.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Provided pre- and post-operative nursing care.
- Performed triage to maximum team productivity and effectiveness.
- Collaborated with healthcare team to develop individualized care plans for patients.
Education
Gulf Coast State CollegePanama City, FL
Associate of Science from Business Administration
05-2025
Haney Technical SchoolPanama City
Graduate Certificate from Nursing
10-2014
Rutherford High SchoolPanama City
High School Diploma
05-2008
Skills
- Business Administration
- Scheduling
- Sales expertise
- Time Management
- Strategic Planning
- Google Analytics
- Results Documentation
- Medical terminology knowledge
- Medical record tracking
- Quality Assurance
- Patient Assessments
- Electronic Charting
- HIPAA
- Medical Records Management
- Basic Life Support
- Basic accounting
- File and records maintenance
- Email management
- Calendar Management
- Microsoft applications proficiency
- Filing systems
- Scheduling appointments
- Organization and prioritization
- Office Administration
- Customer Service
- Data Entry
- Organizing and Categorizing
- Strong interpersonal skills
- Staff Management
- Multi-line phone proficiency
- Medical Terminology
- Dedicated Team Player
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursCertification
- BLS (5/2023-5/2025)
- Google Analytics
- Lash Technician
- Basic healthcare worker
- Medical Assisting
- CMAS - Certified Medical Administrative Specialist
Interests
Self development
Crafting
Swimming
Organizing
Cooking
Family time
Timeline
Marketing Associate
Wyndham
06.2024 - 10.2024
Medical Assistant
Sisters Medical Clinic
09.2022 - 06.2024
LPN Charge Nurse
FL & TN
10.2014 - 06.2022
Gulf Coast State College
Associate of Science from Business Administration
Haney Technical School
Graduate Certificate from Nursing
Rutherford High School
High School Diploma
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