Claudia Gabriel
Ellicott City,MD
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Soluna Cocina
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host and Server
La Palapa Grill and Cantina
04.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Sales Associate
Primitive Beginnings and Lotus
07.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Event Staff Member
Merriweather Post Pavilion
06.2021 - 09.2021
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
Bachelor of Science - Communications
James Madison University
Harrisonburg, Virginia05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Server
Soluna Cocina
05.2024 - Current
Host and Server
La Palapa Grill and Cantina
04.2022 - Current
Sales Associate
Primitive Beginnings and Lotus
07.2021 - 08.2022
Event Staff Member
Merriweather Post Pavilion
06.2021 - 09.2021
Bachelor of Science - Communications
James Madison University
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