Claudia Galindo
Santa Ana,CA
Summary
Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Tool Rental Associate
Home Depot
07.2023 - 09.2023
- Followed up with customers after rental period had ended to ensure satisfaction with product usage.
- Organized and stocked shelves with a variety of tools and supplies in an orderly fashion.
- Assisted in loading and unloading merchandise onto delivery vehicles safely and securely.
- Collected money, provided change and recorded transactions on receipts.
- Resolved customers' complaints regarding products or services.
- Enforced rules related to tool rental agreement terms in order to protect the interests of both parties involved.
- Performed routine maintenance tasks such as cleaning, lubricating, adjusting parts and equipment.
- Provided excellent customer service by answering questions promptly and courteously.
- Inspected returned tools for damage or wear and tear prior to re-renting them.
Tutor
HeyTutor
08.2022 - 05.2023
- Used digital technology and tangibles in tutoring sessions to diversify and enhance learning.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Conducted group tutoring sessions with students to help them improve their academic performance.
- Maintained accurate records of student attendance and progress.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Assisted students in developing effective study habits and strategies for success in school.
- Developed assignments for pupils to apply learning.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Adapted lessons to meet the needs of diverse learners.
Cashier
Party City
Santa Ana, CA
09.2018 - 11.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
Waste and Recycling Green Team
LIB
05.2023
- Coordinated recycling programs throughout the organization's properties.
- Informed event attendees about green initiatives and how to manage waste.
- Provided guidance to attendees on how to implement green practices into their daily lives.
- Implemented recycling programs, environmental clean-ups and other sustainability initiatives.
- Sorted recycling, compost, and waste.
Lost and Found
Insomniac EDCLV
05.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Leveraged AirTable skills to input and compile data gathered from various sources.
Ticketing/Greeter
Teleport Art Car Festival
06.2022
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Maintained positive working relationship with fellow staff and management.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Processed admission payments and provided tickets.
- Observed customers coming and going to protect venue assets.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Determined authenticity and applicability of presented tickets.
- Greeted and assisted customers to foster positive experiences.
Front of House
Soltribe Kitchen
05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Psychology
California State University, Fullerton
12-2027
Associate of Arts - Behavioral Sciences
Santiago Canyon College
05-2021
Skills
- Learning Techniques
- Payment Processing
- Customer Service
- POS Systems
- ID Verification
- Special Events
- Upselling Strategies
- Conflict Mediation
Degrees
- Associates of Arts in Social and Behavioral Sciences, SCC, 2021
- Associate in Arts for Transfer with Major in Psychology, SCC, 2021
- Associate of Arts in Liberal Arts: Arts, Humanities, and Communication, SCC, 2021
Pronouns
he/him
Preferred First Name
Christopher
Affiliations
- Gardening and painting the natural world through new, vibrant visions
- Temporary event worker that thrives in high-energy environments
- Dungeons and Dragons enthusiast
Accomplishments
- Regularly exceeded five-star customer review expectations
- Maintained efficiency while independently running the Tool Rental Department on short-staffed days
- Accelerated sorting waste by assigning roles among team members that suit their preferences and taking on the recycling bin
- Green Team LIB extended my contract and promoted me to a paid position
- Paid a performance bonus by SolTribe Kitchen LIB
Languages
Spanish
Professional
References
References available upon request.
Timeline
Tool Rental Associate
Home Depot
07.2023 - 09.2023
Waste and Recycling Green Team
LIB
05.2023
Lost and Found
Insomniac EDCLV
05.2023
Tutor
HeyTutor
08.2022 - 05.2023
Ticketing/Greeter
Teleport Art Car Festival
06.2022
Front of House
Soltribe Kitchen
05.2022
Cashier
Party City
09.2018 - 11.2020
Psychology
California State University, Fullerton
Associate of Arts - Behavioral Sciences
Santiago Canyon College
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