Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Garcia

San Antonio,Texas

Summary

Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Texas. Clinical Director with over 5 years of successful experience in management and team worker. Recognized consistently for performance excellence and contributions to success in Hospice industry. Strengths in managing nurses and area operations managers backed by training in Nursing . Reliable employee seeking House Supervisor position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Administrative House Supervisor

Texas Vista Medical Center
03.2022 - Current
  • Provided emergency response during shifts and when on-call.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Administered medications subcutaneously, orally and via IV.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints and current symptoms.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Participated in different policy committees to discuss policies, propose revisions and implement changes.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
  • Provided skilled, timely and level-headed emergency response to critically-ill patients
  • Investigated and resolved issues affecting hospital operations and patient care
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission

Regional Clinical Director

Transcend Hospice LLC
01.2017 - Current
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Motivated and supervised 7 Hospice agencies in delivering quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Organized and facilitated 2 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Direct day-to-day administrative and operational functions for 7 hospice agencies providing guidance and leadership.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.

Nursing House Supervisor

Baptist Medical Center Downtown
05.2016 - 09.2020
  • Provided emergency response during shifts and when on-call.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Direct day-to-day administrative and operational functions in facility, providing guidance and leadership to over 100 employees across more than 10 departments.

Education

Bachelor of Science - Nursing Administration

The University of Texas At Arlington
Arlington, TX
05.2024

Associate of Science - Registered Nurse

San Antonio College
San Antonio, TX
05.2009

Skills

  • Employee Recruitment and Hiring
  • Budget Development
  • Service Utilization Improvements
  • Employee Supervision
  • Clinical Staff Management
  • Medicare Compliance
  • HIPAA Guidelines
  • Utilization Management
  • Nursing Operations Management
  • Administrative Staff Supervision
  • Nursing Staff Leadership
  • Crisis Evaluation and Intervention
  • Crisis Response
  • Staff Training
  • Administrative Support
  • Case Management Understanding
  • Determining Staffing Needs
  • Clear Patient Communication
  • Strong clinical judgment
  • Fluent in Spanish
  • Acute care expertise

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Administrative House Supervisor

Texas Vista Medical Center
03.2022 - Current

Regional Clinical Director

Transcend Hospice LLC
01.2017 - Current

Nursing House Supervisor

Baptist Medical Center Downtown
05.2016 - 09.2020

Bachelor of Science - Nursing Administration

The University of Texas At Arlington

Associate of Science - Registered Nurse

San Antonio College
Claudia Garcia