Claudia Garcia
Brownsville,Texas
Summary
My professional work history includes extensive experience in administration, retail, inventories and employee training. I am accustomed to working full days, thriving under pressure with a focus on results-based management. I would say that my best professional qualities include multitasking and working as a team player.
I am proud to say that I have over 20 years of experience working with graphic design software, logo and clothing designs, image editing as well as screen printing and color separation.
I am highly dedicated, adaptable to change and possess a proactive attitude which gives me the ability to learn quickly. I also possess a strong work ethic with effective communication skills. I am ready and eager to contribute these qualities and skills to a dynamic team to help support the overall goals of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Operations
La niña de Marte
Guadalupe, Nuevo León
09.2018 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed market trends and competitor activity to inform business strategy.
- Recruited and hired qualified candidates to fill open positions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Administrative and Product Assistant Manager
Innovasport Plaza México
Monterrey, Nuevo León, México
06.2016 - 10.2018
- Prepared monthly reports on sales performance of existing products.
- Analyzed customer feedback to identify areas of improvement in products.
- Monitored inventory levels to ensure timely restocking of products.
- Researched industry trends to identify potential opportunities for new products.
- Resolved customer complaints related to faulty or malfunctioning products promptly.
- Analyzed sales data to determine which products were most successful in different markets.
- Collaborated with marketing team on developing campaigns for new product launches.
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Performed administrative tasks related to payroll processing or benefit administration.
Education
Graphic Design Assistant - Graphic Design
Facultad De Artes Visuales UANL
Monterrey, Nuevo Leon, Mexico12-2004
Administrative assistant - Administrative, Accounting
Facultad De Contaduría Pública Y Admon UANL
San Nicolas De Los Garza, Nuevo Leon, Mexico12-2002
Skills
- Performance reporting
- Incidents management
- Data Analysis
- Business Development
- Document Control
- Customer Service
- Inventory Management
- Financial Management
- Multidisciplinary Collaboration
- Solutions Development
- Business Administration
- Transfer of securities
- Payroll payments
- Schedule management
- Communication improvements
- Performance Evaluations
- Staff Training
- Logo creation
- Digital graphics
- Image manipulation
- Adobe Photoshop, Corel Draw
- Microsoft Office Suite expert
- Fluent in Spanish and intermediate English
Affiliations
- work out
- Aquarium fan
- cook and try new recipes
- gardener
- painter and image creator
- reading
- autodidact
- I like interior design
- I like music, and singing
- I like art, cinema, fine arts
Certification
- Texas Food Handler Certification
Timeline
Manager of Operations
La niña de Marte
09.2018 - 02.2023
Administrative and Product Assistant Manager
Innovasport Plaza México
06.2016 - 10.2018
Graphic Design Assistant - Graphic Design
Facultad De Artes Visuales UANL
Administrative assistant - Administrative, Accounting
Facultad De Contaduría Pública Y Admon UANL
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