Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

CLAUDIA GARCIA

Citrus Heights,CA

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Peak Residential INC
01.2023 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Data Entry Specialist

ManpowerGroup
09.2019 - 05.2020
  • Consulted customers with payment information
  • Processed IHSS provider timesheets
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Tax Associate

H&R Block
11.2018 - 05.2019
  • Conducting face-to-face tax interviews with clients
  • Preparing complete and accurate tax returns
  • Generating business growth, increasing client retention
  • Offering additional products and services

Data Entry Specialist

Maximus
02.2014 - 02.2015
  • Maintain knowledge of the HCO program including its policies and procedures
  • Review HCO Process medical enrollment/disenrollment and other forms in accordance with production and quality
  • Forms for completeness, generate the appropriate incomplete letter
  • Outstanding QA audit score of 99% or better

Office Clerk

California Department of Justice, ROP Student
01.2009 - 01.2010
  • Improved CPS customer service by assisting them in occasional interpretation by phone
  • Trusted by management to input confidential Child Protective Service reports
  • Prepared bulk mailing for the Department of Justice, and faxed corresponded to other departments
  • Updated (dates and names) Child Protective Service family case files into the computer
  • Obtained experience in telephone etiquette, detailed messages, transferring, and answering questions

Education

General Education -

Sierra College
Rocklin, CA

ROP Introduction to Law Enforcement -

Sunrise Technical School
Citrus Heights, CA

Casa Roble High School
Orangevale, CA
01.2010

Skills

  • Professional customer service skills on the phone and in person, giving service beyond what is expected
  • Knowledgeable using Windows operating systems, MS Word, Excel, PowerPoint and internet search
  • Strong office skills; data input, preparing correspondence, bulk mail, filing (alpha/numeric), copy, fax

Languages

Spanish

Timeline

Administrative Assistant

Peak Residential INC
01.2023 - 06.2023

Data Entry Specialist

ManpowerGroup
09.2019 - 05.2020

Tax Associate

H&R Block
11.2018 - 05.2019

Data Entry Specialist

Maximus
02.2014 - 02.2015

Office Clerk

California Department of Justice, ROP Student
01.2009 - 01.2010

General Education -

Sierra College

ROP Introduction to Law Enforcement -

Sunrise Technical School

Casa Roble High School

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CLAUDIA GARCIA