Claudia Geisser
Pembroke Pines,FL
Summary
A highly customer-oriented and highly motivated administrative professional with many years of experience. Seeking to provide a high level of administrative support to enable the smooth running of a busy office. Caring and compassionate Behavior technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Behavior Technician
South Florida Behavioral
04.2024 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Use Rethink to document patient information, progress notes, and treatment plans.
- Learned specialized behavior approaches to implement behavioral strategies.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
Behavior Technician
Butterfly Effects Inc.
03.2022 - 08.2024
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Treated clients and families with respect and dignity.
Pharmacy Technician
Walgreen's Pharmacy
08.2019 - 06.2020
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
front desk
Comprehensive Womens CENTER
01.2017 - 08.2017
- Handled multi-lines of calls, filing, scanning medical records into patient’s charts, process payments, leave messages for doctors and documents that need be approve by a doctor
- Clean up workstation and waiting area room
- Restock on office supplies and medical supplies.
Appointment Scheduler
Doctor’s on Call
12.2014 - 08.2015
- Handled multi-lines of calls, filing, scanning medical records into patient’s charts, refill patients meds and DME supplies
- Help assist the front desk as a receptionist
- Leave messages for doctors and documents that need be approve by a doctor.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
Administrative/Clerical
Bill Seidle Nissan
01.2012 - 12.2014
- Handled multifaceted clerical tasks such as data entry, filing, and record management and invoicing
- Answered multi-phone lines and detailed messages accurately call customers daily to scheduled appointments and surveyed for recent visit
- Help come up with problem solving ideas in order to ensure customer satisfaction index was always its highest and promote company image.
- Maintained inventory of office supplies and placed orders.
Receptionist/Greeter
Uni.K Wax
04.2009 - 11.2010
- Managed team’s agenda and handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
- Plan client appointments, prepare reports, spreadsheets, and presentations, manage records, and administer database
- Performed Cashier Duties and was in charge to close store and restock supplies.
Education
Pharmacy Tech Certificate -
Concorde
Miramar, FL06.2019
Medical Assistant Certificate - undefined
Everest Institute
Miami, FL10.2014
High School Diploma - undefined
Coral Park Senior High
Miami, FL06.2004
Skills
- Office Management
- Inventory Management
- MS Word, Excel, Power Point, Outlook
- Bilingual, English and Spanish
- Marketing and Advertising
- Social Media
- Type 30 WPM
- Data Collection
- Applied Behavior Analysis
- Behavior Modification Techniques
- Appointment Setting
Certification
- Certified, American Heart Association BLS for Healthcare - June 2025
- ASD( Autism Spectrum Disorder Training , Children’s Services Council of Broward County] - March 2023
- RBT, [Autism Partnership foundation 40hr RBT course, September 2022.
- Youth Mental Health Aid, National Council For mental wellbeing - October 2, valid for 3 years.
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
South Florida Behavioral
04.2024 - Current
Behavior Technician
Butterfly Effects Inc.
03.2022 - 08.2024
Pharmacy Technician
Walgreen's Pharmacy
08.2019 - 06.2020
front desk
Comprehensive Womens CENTER
01.2017 - 08.2017
Appointment Scheduler
Doctor’s on Call
12.2014 - 08.2015
Administrative/Clerical
Bill Seidle Nissan
01.2012 - 12.2014
Receptionist/Greeter
Uni.K Wax
04.2009 - 11.2010
Medical Assistant Certificate - undefined
Everest Institute
High School Diploma - undefined
Coral Park Senior High
- Certified, American Heart Association BLS for Healthcare - June 2025
- ASD( Autism Spectrum Disorder Training , Children’s Services Council of Broward County] - March 2023
- RBT, [Autism Partnership foundation 40hr RBT course, September 2022.
- Youth Mental Health Aid, National Council For mental wellbeing - October 2, valid for 3 years.
Pharmacy Tech Certificate -
Concorde
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