Claudia Gomez
San Diego,CA
Summary
A hospitable, presentable and hard working team player who possesses a strong work ethic and good customer service. Always focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons. Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience.
Overview
12
12
years of professional experience
Work History
Server
Marriott Rivercenter
09.2025 - 12.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Managed guest inquiries and resolved issues to enhance dining experience.
- Implemented efficient workflows to streamline service operations during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Lodge at Torrey Pines
09.2019 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server and Bartender
The Laylow Autograph Collection Hotel
02.2018 - 06.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
Sheraton Carlsbad Resort & Spa
06.2014 - 07.2017
- Assisted guests with making menu choices in an informative and helpful fashion.
- Provided courteous, timely and professional service with customer oriented attitude.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School -
Mount San Jacinto High School
Cathedral City, CA06.2010
Timeline
Server
Marriott Rivercenter
09.2025 - 12.2025
Server
The Lodge at Torrey Pines
09.2019 - 07.2024
Server and Bartender
The Laylow Autograph Collection Hotel
02.2018 - 06.2019
Server
Sheraton Carlsbad Resort & Spa
06.2014 - 07.2017
High School -
Mount San Jacinto High School