Claudia Gonzalez
Reseda,CA
Summary
Well trained and customer service driven candidate looking for a Certified Nursing Assistant Position. Prepare to use strong work ethic and top patient care to enrich lives and enhance any fast paced medical environment. Ultimately looking to expand current skills.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Walgreens
Reseda, CA
08.2007 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with store leadership to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Certified Nurse Assistant -
Valley School Of Nursing
Lake Balboa, CA06.2024
High School -
Belmont High School
Los Angeles, CA06.2005
Skills
- Patient Care and Safety
- Problem-Solving
- Time Management
- Privacy / HIPPA Regulations
- Patient Advocate and Support
- Attention to Detail
- Interact and Communicate well with Patients
- Follow directions from supervisors
- BLS and Fire Certified
- Hands- on experience caring for patients
- Spanish Speaking ( fluent)
- English Speaking ( fluent)
Reference
Tim McConico Store Manage
818-599-0879
Nataly Guzman Store Manager
818-989-4281
Daniel Burnette Store Manager
818-340-4031
Timeline
Assistant Store Manager
Walgreens
08.2007 - 04.2024
Certified Nurse Assistant -
Valley School Of Nursing
High School -
Belmont High School