Claudia Gonzalez
San Antonio,Texas
Summary
Dynamic client relationship manager with a strong record in boosting customer satisfaction through personalized service and strategic account planning. Proficient in negotiation and conflict resolution, effectively maintaining and renewing client contracts while aligning with business objectives. Demonstrates a proven ability to leverage analytical insights to enhance client retention and drive business development initiatives. Strong communication and interpersonal skills support superior customer interactions and foster long-term partnerships.
Overview
25
25
years of professional experience
Work History
Account Manager
OG Home Remodeling L.L.C
San Antonio , Texas
01.2005 - Current
- Enhanced client satisfaction through effective relationship building.
- Delivered outstanding customer support, securing strong client loyalty.
- Handled diverse accounts with efficient problem-solving.
- Resolved escalated issues efficiently, ensuring client retention.
- Facilitated successful contract outcomes through effective negotiation.
Health Program Admin Specialist II
COSA Metro Health
San Antonio , Texas
12.2022 - 03.2025
- Implemented unique strategies to address challenging situations and boost productivity.
- Improved workflow by analyzing processes and implementing effective changes.
- Enhanced efficiency in addressing client problems.
- Streamlined communication channels for better collaboration across departments.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Humana Specialty Pharmacy Tech.
Humana Specialty Pharmacy
San Antonio, Texas
12.2019 - 12.2022
- Prepared and dispensed medications for specialized patient care.
- Improved patient satisfaction by accurately managing medication inventory.
- Assisted pharmacists in compounding medications for enhanced patient outcomes.
- Managed prescription orders to ensure timely delivery of medications.
- Enhanced workflow efficiency, coordinating with pharmacists and healthcare providers.
Executive Administrative Assistant
University of the Incarnate Word
San Antonio , Texas
05.2014 - 12.2019
- Facilitated language assistance for various clients, bolstering client relationships.
- Managed appointment scheduling to improve office efficiency.
- Prepared and translated documents for seamless communication between departments.
- Supported administrative tasks, contributing to the smooth running of the office.
- Coordinated meetings to optimize workflow and reduce scheduling conflicts.
PSR/Medical Assistant
WellMed Medical Management - United Health Group
San Antonio, Texas
06.2010 - 06.2014
- Assisted in patient care, ensuring smooth clinical operations by preparing exam rooms and sterilizing equipment.
- Optimized patient experience by thoroughly explaining treatment processes.
- Managed timetables for efficient patient service.
- Enhanced office operations through meticulous management of medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Bilingual Administrative Assistant
Caring Companions At Home
San Antonio, Texas
07.2005 - 06.2010
- Performed detailed administrative tasks amidst company-wide audits, maintaining strict conformity with established policies.
- Resolved conflicts and promoted understanding between multicultural employees hindered by language barriers.
- Optimized time management by expertly handling executives' schedules.
- Managed organizational functions, achieving efficient operation.
- Collaborated with colleagues to implement new procedures that increased operational efficiency throughout the office environment.
Bilingual Administrative Assistant
National Unity Insurance Company
San Antonio, Texas
05.2000 - 06.2005
- Organized records and files to enhance information accessibility.
- Administered timely renewal procedures for effective policy management.
- Increased group output through meticulous document proofreading.
- Managed detailed itineraries for efficient executive travel.
- Developed robust client bonds through frequent interaction and exceptional service.
Education
Bachelor of Arts - Digital Design And Animation
Grand Canyon University
Phoenix, AZ12-2026
Certification - Medical Assistant
Texas Careers
San Antonio, TX05-2003
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05-1997
Skills
- Data Management in Spreadsheets
- Claims Assessment Proficiency
- Comprehensive Documentation Skills
- EMR/EHR System Proficiency
- Healthcare Claims Auditing
- Invoice Collection Expertise
- Appointment Planning
- Strategic Account Oversight
- Medical Billing Expertise
- Accounting Oversight Practices
- Payroll Management
- Account Balance Management
- QuickBooks Software Specialist
- Payroll Management
Timeline
Health Program Admin Specialist II
COSA Metro Health
12.2022 - 03.2025
Humana Specialty Pharmacy Tech.
Humana Specialty Pharmacy
12.2019 - 12.2022
Executive Administrative Assistant
University of the Incarnate Word
05.2014 - 12.2019
PSR/Medical Assistant
WellMed Medical Management - United Health Group
06.2010 - 06.2014
Bilingual Administrative Assistant
Caring Companions At Home
07.2005 - 06.2010
Account Manager
OG Home Remodeling L.L.C
01.2005 - Current
Bilingual Administrative Assistant
National Unity Insurance Company
05.2000 - 06.2005
Bachelor of Arts - Digital Design And Animation
Grand Canyon University
Certification - Medical Assistant
Texas Careers
High School Diploma -
Thomas Jefferson High School
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