Claudia Guerra
Webster,Texas
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled in providing personalized grooming services within fast-paced environment, ensuring client satisfaction and maintaining high hygiene standards. Developed strong communication and interpersonal skills, enabling effective client consultations and personalized styling. Seeking to transition into new field, leveraging these transferable skills to deliver exceptional service and results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barber
Floyds 99 Barbershop
Houston, TX
08.2023 - Current
- Managed cash register transactions accurately and efficiently.
- Reviewed client feedback forms after each appointment to measure satisfaction levels.
- Greeted customers, provided consultation services and identified customer needs.
- Communicated effectively with customers to create a pleasant experience.
- Participated in promotional activities designed to increase business revenue.
- Provided excellent customer service by responding quickly to inquiries or complaints.
Customer Support Specialist
Lowes Distribution Center
Houston, TX
01.2022 - 08.2024
- Prepared daily activity reports summarizing activities related to customer support requests.
- Investigated customer complaints regarding product quality or service rendered.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Financial Services Representative
Primerica
Houston, TX
03.2021 - 04.2024
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Increased client satisfaction by providing comprehensive financial advice and personalized solutions.
- Improved networking procedures to increase sales by Number%.
- Provided ongoing education to clients on relevant financial topics, empowering them to make informed decisions about their future.
- Developed tailored investment strategies to optimize clients'' long-term financial goals.
Education
Some College (No Degree) - Business Administration
San Jacinto College District
Pasadena, TXCosmetology Intructor
San Jacinto College
Pasadena, TX05.2019
Skills
- Business Management
- Outstanding customer service
- Promotions understanding
- Professional manner
- Client Needs Assessment
- Team Collaboration
- Quick Learner
- Business Administration
Contact
Webster, Texas 77598
Certification
Cosmetology instructor
Licensed life insurance agent
Timeline
Barber
Floyds 99 Barbershop
08.2023 - Current
Customer Support Specialist
Lowes Distribution Center
01.2022 - 08.2024
Financial Services Representative
Primerica
03.2021 - 04.2024
Some College (No Degree) - Business Administration
San Jacinto College District
Cosmetology Intructor
San Jacinto College