Claudia Hellard
Virginia Beach,VA
Summary
Developed strong customer service and teamwork skills in a fast-paced food service environment. Skilled in multitasking, maintaining high standards of cleanliness, and ensuring customer satisfaction. Looking to transition into a new field, utilizing these transferable skills to add value and drive success.
Overview
3
3
years of professional experience
Work History
Event Server
Groovin Gourmets
Norfolk, VA
01.2026 - Current
- Delivered exceptional customer service during events, ensuring guest satisfaction and seamless operations.
- Set up and dismantled event spaces according to specifications, maintaining high standards of presentation.
- Assisted in serving food and beverages efficiently, adhering to health and safety regulations.
- Collaborated with team members to coordinate service flow, enhancing overall event experience for guests.
- Managed inventory of supplies, ensuring timely replenishment during events to avoid disruptions.
- Monitored guest needs proactively, addressing concerns quickly to maintain positive atmosphere throughout events.
Event Co-Captain
Groovin Gourmets
Norfolk, VA
01.2026 - Current
- Led team in executing large-scale catering events, ensuring seamless operations and client satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation for events.
- Developed scheduling systems to effectively coordinate staff assignments during peak service periods.
- Trained and mentored junior staff, fostering a collaborative work environment to enhance service delivery.
- Implemented quality control measures, maintaining high standards for food preparation and presentation.
Deli Associate
Gourmet Gang
Norfolk
07.2024 - Current
- Prepared deli meats and cheeses, ensuring high-quality presentation and freshness for customers.
- Assisted customers with product selections, providing knowledgeable recommendations to enhance satisfaction.
- Maintained cleanliness and organization of deli, adhering to safety and health standards.
- Handled escalated complaints with professionalism, resulting in positive resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to enhance service delivery and improve workflows.
Personal Assistant
Deborah Canter
Virginia Beach
05.2023 - 06.2024
- Provided assistance communicating, typing correspondence or obtaining information.
- Organized projects around the client's house.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Handled household chores to assist families with cooking, cleaning and laundry.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Collaborated with others to discuss new opportunities.
- Utilized problem-solving skills to resolve customer concerns quickly and efficiently.
Education
High School - undefined
Green Run High School
06.2023
Skills
- Adept at working effectively unsupervised and quickly mastering new skills
- Organized and motivated employee eager to apply time management and organizational skills in various environments
- Customer engagement
- Food safety
- Reliability and punctuality
- POS system operation
- Hospitality and accommodation
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Event Server
Groovin Gourmets
01.2026 - Current
Event Co-Captain
Groovin Gourmets
01.2026 - Current
Deli Associate
Gourmet Gang
07.2024 - Current
Personal Assistant
Deborah Canter
05.2023 - 06.2024
High School - undefined
Green Run High School