CLAUDIA HENDLEY
Pflugerville,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant
Community Care
01.2023 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Academy Trainer/Supervisor
WALMART
05.2016 - 07.2023
- Train Associates in the Front End
- Supervise Cashiers
- Successfully trained and managed a team of up to 15 fulltime and part-time associates as well as create and implement performance improvement plans
- Effectively reduced staff turnover and increased retention by creating an environment that encouraged teamwork, communication, and accountability
- Responsible for opening, closing, reconciling, and balancing cash drawer daily with zero errors
- Stock and replenish merchandise and ensure additional products are ordered based on expected need
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Medical Assistant
Lone Star Circle Of Care
08.2022 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Receptionist/CMA
DR MADDEN, PODIATRY
02.2021 - 08.2021
- Patient intake, Vitals
- Verifying Medical Insurance
- Calling Patients to confirm appointments
- Filing, faxing, Data input
- Patient Care
- Setting for minor procedures
- Nail care, bandaging, x-rays
- Wound care
- Insurance verification
- Appointments
- Medical Records Request
- Answering phones
Blackboard Student Services
09.2011 - 02.2017
- Coaching and providing feedback to CSRs
- Evaluating Performance of CSRs
- Taking Inbound and Outbound Calls
- Quality monitoring system
- Meet and Exceed number of evaluations
- Calibration sessions with management.
Medical Assistant
Dr. Siegel-robles
Chula Vista, CA
01.2006 - 07.2006
Medical Assistant
Dr. Muntean (pediatrics)
San Diego, CA
10.1992 - 03.1993
Medical Assistant
Dr Phillip Rand
San Diego, CA
03.1992 - 10.1992
Education
No Degree - Medical Asistant
Cybertex Institute of Technology
Killeen, TX02.2021
No Degree - Medical Administrative Assistant
Pima Community College
Chula Vista, CA03.2006
No Degree - Medical Asistants
Concorde Career Institute
San Diego, CA01.1992
Skills
- Customer Satisfaction
- Strong Microsoft Office Skills
- Employee Relations
- Team building and Training
- Complaint Resolution
- Troubleshooting/Problem Solving
- Lytec
- Active Listening
- Identifying trends
- Evaluate performance
- Organizational & Time Management Skills
- Advanced Computer Skills
- Able to work in a fast-paced environment
- Typing 40 WPM
- Medical Terminology
- Quality Monitoring Systems
- Taking calls
- Extensive Knowledge of Call Centers
- Extensive knowledge of telephone skills
- Good communication skills
- EKG Set Up and Monitoring
- Assisting with Physical Exams
- Stocking Supplies
- Injury Treatment
- Specimen Collection
- Epic
- Nexgen
- Direct Patient Care
- Restocking Lab Supplies
- EMR Systems
- Wound Care and Irrigation
- Phlebotomy
- Family Education
- Using Centrifuges
- Sterile Procedures and Techniques
Languages
Spanish
Native or Bilingual
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Community Care
01.2023 - 07.2023
Medical Assistant
Lone Star Circle Of Care
08.2022 - 12.2022
Receptionist/CMA
DR MADDEN, PODIATRY
02.2021 - 08.2021
Academy Trainer/Supervisor
WALMART
05.2016 - 07.2023
Blackboard Student Services
09.2011 - 02.2017
Medical Assistant
Dr. Siegel-robles
01.2006 - 07.2006
Medical Assistant
Dr. Muntean (pediatrics)
10.1992 - 03.1993
Medical Assistant
Dr Phillip Rand
03.1992 - 10.1992
No Degree - Medical Asistant
Cybertex Institute of Technology
No Degree - Medical Administrative Assistant
Pima Community College
No Degree - Medical Asistants
Concorde Career Institute
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