Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Jacquez

San Luis,AZ

Summary

Driven Retail Manager with more than 11 years of experience overseeing talented teams in Arizona and California while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

12
12
years of professional experience

Work History

Retail District Manager

BoostMobile
09.2011 - Current
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained and developed new employees for ease of transition into team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Organized promotional events and interacted with community to increase sales volume.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Answered questions about store policies and addressed customer concerns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Facilitated business by implementing practical networking techniques.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.

District Manager

ClearTalk FlatWireless
09.2011 - Current
  • Supervised 9 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other store managers to actualize performance improvement strategies.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.

Education

Some College (No Degree) - Criminal Justice

Arizona Western College
Yuma, AZ

High School Diploma -

San Luis High School
San Luis, AZ
03.2009

Skills

  • Staff Management
  • Quality Assurance
  • Team Training
  • Customer Service
  • Employee Scheduling
  • Cash Management
  • Strategic Selling
  • Operations Management
  • Staff Recruitment
  • Inventory Control
  • Leadership Development
  • Team Training and Development
  • Deposit Preparation

Languages

English
Spanish

Timeline

Retail District Manager

BoostMobile
09.2011 - Current

District Manager

ClearTalk FlatWireless
09.2011 - Current

Some College (No Degree) - Criminal Justice

Arizona Western College

High School Diploma -

San Luis High School

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Claudia Jacquez