Claudia Jean Baptiste
Irvington,NJ
Summary
Proven expertise in floor maintenance and customer service, honed at Abm Industries Inc De and Adams Pharmacy. Excelled in enhancing cleanliness and client satisfaction through effective team collaboration and sanitation practices. Achieved significant improvements in service delivery and environment safety, demonstrating a strong commitment to health and safety compliance.
Overview
10
10
years of professional experience
Work History
Cleaner
Abm Industries Inc De
05.2024 - 10.2024
- Applied wax and polish to floors for a polished and professional look.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Communicated with staff to address specific cleaning needs and concerns.
Customer Service Representative
Adams Pharmacy
11.2014 - 09.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Isiah Thomas Secondary School , St Joseph Dominica - Computer And Information Sciences
Isiah Thomas Secondary School , St Joseph Dominica
Dominica 07.2011
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Team collaboration
- Sanitation practices
- Health and safety compliance
- Floor maintenance
Accomplishments
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Français,créole,English.
Professional Working
Timeline
Cleaner
Abm Industries Inc De
05.2024 - 10.2024
Customer Service Representative
Adams Pharmacy
11.2014 - 09.2020
Isiah Thomas Secondary School , St Joseph Dominica - Computer And Information Sciences
Isiah Thomas Secondary School , St Joseph Dominica
Similar Profiles
Terrie JosephTerrie Joseph
Custodian at Abm Industries Inc DeCustodian at Abm Industries Inc De
Deborah GainesDeborah Gaines
Cleaner at ABM Industries Inc DeCleaner at ABM Industries Inc De
Steve KimbleSteve Kimble
Recycling Sorter at Abm Industries Inc DeRecycling Sorter at Abm Industries Inc De