Claudia J. Navarrete
1400 East Sandpiper Way Apt 205,UT
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
STATE FARM
Costumer Service
09.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional customer service by addressing inquiries regarding account balances and transaction details professionally and efficiently.
- Conducted regular reviews of internal controls within the payment processing function, recommending improvements as necessary for compliance purposes.
Associate Assembler / Shipping Clerk
Edwards lifesciences
05.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Receiving clerk
Wasatch product Development
06.2020 - 04.2023
- Performed daily cycle counts to ensure accuracy of inventory records.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized deliveries by sorting and stocking receivables
- Organized storage areas to maximize movement and minimize labor.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Education
High School Diploma -
Horizonte Instruction training center
Salt Lake City, UT10.2010
Skills
- Bilingual: Spanish and Englis
- Customer service
- Friendly, positive attitude
- Problem-solving
- Computer skills
- Time management
- Microsoft Office (Word, Excel, Powerpoint)
- Team collaboration
- Process improvement
- Effective communication
- Attention to detail
- Teamwork and collaboratio
Timeline
STATE FARM
Costumer Service
09.2024 - 03.2025
Associate Assembler / Shipping Clerk
Edwards lifesciences
05.2023 - 09.2024
Receiving clerk
Wasatch product Development
06.2020 - 04.2023
High School Diploma -
Horizonte Instruction training center
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