CLAUDIA KABOT
Orange,CA
Summary
To leverage my expertise in training, staff development, and organizational learning to support the Training and Career Development (TCD) team. Bringing strong presentation, communication, collaboration, and facilitation skills, I am committed to fostering employee growth, enhancing workforce development, and contributing to departmental success through innovative and effective learning solutions.
Overview
5
5
years of professional experience
Work History
Senior Child Support Specialist
County of Orange, Department of Child Support Services
06.2026 - Current
- Collaborating with Department supervisors and management to plan, develop, and deliver virtual Earnings Capacity training for 12 experienced Senior Child Support Specialists.
- Designing instructional content utilizing Microsoft PowerPoint and facilitating learning through virtual instruction.
- Providing subject matter expertise to support implementation of evolving policies and procedures.
- Developing training materials and reference resources to reinforce learning, support knowledge retention, and encourage successful application of complex concepts in daily operations.
- Demonstrating leadership, flexibility, and effective training delivery while promoting employee development and organizational learning.
- Training, Facilitation, and Organizational Development Experience
Subject Lead – Earnings Capacity Training for Newly Promoted Seniors
County of Orange, Department of Child Support Services
05.2026 - 05.2026
- Partnered with management to design and deliver in-person Earnings Capacity training for eight newly promoted Senior Child Support Specialists.
- Developed curriculum and instructional materials utilizing Microsoft PowerPoint.
- Translated complex policy and procedural requirements into practical learning experiences through interactive instruction and case-based exercises.
- Enhanced participant competency through critical-thinking activities and electronic training resources supporting long-term knowledge retention.
Subject Lead – Establishment Training for New Hires
County of Orange, Department of Child Support Services
01.2026 - 01.2026
- Collaborated with the Training and Career Development (TCD) team to plan, design, and deliver in-person training for 12 newly hired staff.
Earning Capacity Pilot Team Member
County of Orange, Department of Child Support Services
09.2025 - 12.2025
- Selected as one of four Senior Child Support Specialists to serve on a cross-functional pilot team supporting implementation of Senate Bill 343 (SB 343).
- Reviewed and analyzed 45 complex cases over a 2.5-month period to assess earning capacity and recommend appropriate child support orders.
- Evaluated employment history, earnings, education, labor market conditions, assets, health factors, and employment barriers.
- Supported organizational readiness for a major legislative change while balancing pilot responsibilities with ongoing operational demands.
CSS Academy Facilitator – Child Support Integration Program (CSIP)
County of Orange, Department of Child Support Services
06.2025 - 06.2025
- Facilitated onboarding and instructional training for CSS Academy participants (approximately 12+ participants).
- Delivered comprehensive instruction on Establishment functions, roles, responsibilities, and departmental processes.
- Fostered employee engagement, knowledge transfer, and successful integration of new staff.
Subject Lead – Senior Child Support Specialist Training
County of Orange, Department of Child Support Services
05.2025 - 05.2025
- Coordinated and delivered comprehensive training for newly promoted Senior Child Support Specialists.
- Developed web-based instructional materials and facilitated multiple Establishment-related training modules.
- Created and implemented a structured job-shadowing experience focused on pre-service and after-service interviews.
- Enhanced participants’ understanding of establishment operations through coaching and practical learning opportunities.
Subject Lead and Mentor – Case Opening Training
County of Orange, Department of Child Support Services
01.2025 - 01.2025
- Trained and mentored five newly hired Child Support Specialists on Case Opening processes.
- Delivered structured hands-on instruction through demonstrations, observation, and individualized coaching.
- Developed and distributed training materials and reference guides to support operational readiness and knowledge retention.
Orange Slice Podcast Representative – Episode 19: CSS Diaries
County of Orange, Department of Child Support Services
01.2025 - 01.2025
- Represented the Senior Child Support Specialist classification on a departmental podcast.
- Shared professional experiences, career development insights, and operational knowledge.
- Promoted employee engagement while demonstrating strong communication, presentation, and mentoring skills.
Co-Developer and Facilitator – PRO-TIPS Training
County of Orange, Department of Child Support Services
04.2024 - 04.2024
- Developed and delivered in-person training for three Establishment teams utilizing PowerPoint presentations and customized handouts.
- Provided instruction on workload management, customer engagement, court work-ups, case opening, legal forms, case documentation, and time management.
- Contributed to improved operational consistency, reduced documentation errors, and increased processing efficiency.
Co-Developer and Lead Presenter – Order Setting Best Practices Training
County of Orange, Department of Child Support Services
03.2024 - 03.2024
- Collaborated with Department attorneys and management to develop and deliver specialized training for Senior Child Support Specialists.
- Served as lead presenter for the Stipulations module.
- Provided instruction on case assessment, drafting procedures, and practical application within Establishment operations.
- Effectively engaged participants and enhanced staff understanding of critical business processes.
Subject Matter Expert – Establishment Overview Training
County of Orange, Department of Child Support Services
02.2024 - 02.2024
- Designed and facilitated Establishment Overview training for newly promoted Senior Child Support Specialists.
- Developed instructional materials and delivered engaging training on Establishment processes, roles, and responsibilities.
- Supported employee development through mentoring, facilitation, and knowledge sharing.
Community Ambassador
County of Orange, Department of Child Support Services
01.2024 - 01.2024
- Represented the Department at multiple in-person and virtual outreach events.
- Educated community members on departmental programs and services.
- Strengthened public engagement through effective communication and outreach efforts.
Mentor and Career Development Panelist
County of Orange, Department of Child Support Services
12.2023 - 12.2023
- Provided job-shadowing opportunities and individualized mentoring to newly hired staff.
- Served as a panelist for a Career Development Discussion Panel.
- Presented on career pathways, job responsibilities, and professional growth opportunities.
- Fostered an inclusive learning environment and strengthened cross-departmental professional relationships.
Court Work-Up Work Group Member
County of Orange, Department of Child Support Services
11.2023 - 11.2023
- Participated in evaluating and improving court preparation processes.
- Contributed feedback and recommendations supporting operational improvements and organizational effectiveness.
CSS Academy Facilitator – Child Support Integration Program (CSIP)
County of Orange, Department of Child Support Services
09.2023 - 09.2023
- Planned, developed, and delivered in-person training focused on Establishment functions, initial pleadings, and personal service procedures.
- Facilitated real-time case reviews to strengthen critical-thinking and practical application skills.
Stipulation and Negotiation Training Facilitator
County of Orange, Department of Child Support Services
05.2022 - 05.2022
- Developed and facilitated virtual training for approximately 15 staff members.
- Collaborated with a Deputy District Counsel to ensure legal accuracy and procedural compliance.
- Delivered instruction on customer education, negotiation strategies, information reliability, and stipulation processes.
- Enhanced staff confidence and effectiveness in case resolution through practical learning techniques.
Establishment Subject Matter Expert – Holistic Training Initiative
County of Orange, Department of Child Support Services
07.2021 - 11.2021
- Partnered with the Training and Career Development team during the agency-wide Holistic Training initiative.
- Designed and facilitated virtual training sessions for employees across classifications.
- Delivered instruction on customer service, legal processes, child support calculations, and case management workflows.
- Contributed to organizational learning, workforce development, and operational consistency throughout the agency.
Education
Economics
Riverside City College
Riverside, CASkills
- Training & Development
- Coaching & Mentoring
- Classroom & Virtual Facilitation
- Organizational and Workforce Development
- Leadership & Collaboration
- Public Speaking & Presentation Skills
- Microsoft Office (ie MS Powerpoint)
- Customer Service Excellence
- Child Support Establishment Operations
- Case Management Systems (CSE)
- Process Improvement
- Stakeholder Engagement
- Project Coordination
- Proven ability to design, develop, and deliver engaging training programs
- Extensive experience serving as a Subject Matter Expert and Subject Lead
- Strong facilitation and presentation skills in both virtual and in-person environments
- Demonstrated success in mentoring, coaching, and developing employees
- Skilled at translating complex legal and operational concepts into practical learning experiences
- Recognized for leadership, collaboration, and commitment to employee development and organizational excellence
Timeline
Senior Child Support Specialist
County of Orange, Department of Child Support Services
06.2026 - Current
Subject Lead – Earnings Capacity Training for Newly Promoted Seniors
County of Orange, Department of Child Support Services
05.2026 - 05.2026
Subject Lead – Establishment Training for New Hires
County of Orange, Department of Child Support Services
01.2026 - 01.2026
Earning Capacity Pilot Team Member
County of Orange, Department of Child Support Services
09.2025 - 12.2025
CSS Academy Facilitator – Child Support Integration Program (CSIP)
County of Orange, Department of Child Support Services
06.2025 - 06.2025
Subject Lead – Senior Child Support Specialist Training
County of Orange, Department of Child Support Services
05.2025 - 05.2025
Subject Lead and Mentor – Case Opening Training
County of Orange, Department of Child Support Services
01.2025 - 01.2025
Orange Slice Podcast Representative – Episode 19: CSS Diaries
County of Orange, Department of Child Support Services
01.2025 - 01.2025
Co-Developer and Facilitator – PRO-TIPS Training
County of Orange, Department of Child Support Services
04.2024 - 04.2024
Co-Developer and Lead Presenter – Order Setting Best Practices Training
County of Orange, Department of Child Support Services
03.2024 - 03.2024
Subject Matter Expert – Establishment Overview Training
County of Orange, Department of Child Support Services
02.2024 - 02.2024
Community Ambassador
County of Orange, Department of Child Support Services
01.2024 - 01.2024
Mentor and Career Development Panelist
County of Orange, Department of Child Support Services
12.2023 - 12.2023
Court Work-Up Work Group Member
County of Orange, Department of Child Support Services
11.2023 - 11.2023
CSS Academy Facilitator – Child Support Integration Program (CSIP)
County of Orange, Department of Child Support Services
09.2023 - 09.2023
Stipulation and Negotiation Training Facilitator
County of Orange, Department of Child Support Services
05.2022 - 05.2022
Establishment Subject Matter Expert – Holistic Training Initiative
County of Orange, Department of Child Support Services
07.2021 - 11.2021
Economics
Riverside City College
Trainings and Certifications
"Implicit Bias: Cultural Perceptions & Communication Skills" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication
Certification: Certified
Date: May 2023
"Critical Discussions Training" - CX Training Track
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication
Certification: Certified
Dates: July 2022 - August 2022
"Emotional Intelligence: Fostering Positive Customer Interactions" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication
Certification: Certified
DateMarch 2022 - March 2022
"Attitude 101" Leadership Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication
Certification: Certified
Date: October 2019
"Negotiation Skills" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication
Certification: Certified
Date: May 2018
"Business Writing" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Business Writing
Certification: Certified
Date: March 2018
"Mastering the Multigenerational Workforce" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication/Leadership
Certification: Certified
Date: September 2017
"Leading in Teams" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication/Leadership
Certification: Certified
Date: July 2015
"Developing Your Leadership Voice" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication/Leadership
Certification: Certified
Date: June 2015
"How to Work Effectively With People" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication/Leadership
Certification: Certified
Date: May 2015
"Leading as a Way of Serving" Training
Type: Professional Training
Address: Santa Ana, CA US
Course: Communication/Leadership
Certification: Certified
Date: May 2015