LIENA SALBY
Henderson
Summary
Dynamic and relationship-driven professional with 10+ years of experience in sales support, customer service, and cross-functional collaboration. Proven ability to build strong partnerships with internal teams, property managers, and business stakeholders. Skilled in driving process improvements, supporting large-scale initiatives, and delivering exceptional client experiences. Strong communicator with experience leading teams, managing escalations, and supporting strategic business objectives. Seeking to bring my operational expertise and customer-focused mindset to the Account Manager role with Cox Communities.
Overview
18
18
years of professional experience
1
1
Language
Work History
Senior Sales Support Specialist
Cox Communications
Las Vegas, NV
04.2023 - Current
- Train, develop, and mentor team members through internship leadership programs to enhance performance and strengthen department skill sets.
- Supervise phone team operations including 1:1 coaching, performance check-ins, payroll processing, and performance improvement initiatives.
- Lead Transactional Team operations, maintaining SLAs under goal through effective coaching, scheduling, and workflow oversight.
- Recipient of the Winner’s Circle Award for outstanding contributions and performance.
- Collaborate with project managers on the DocuSign API project, defining needs, coordinating trials, and participating in weekly progress meetings.
- Oversee all processes for the Affordability Program, including training updates, partner communication, and agent support.
- Support development and daily updates of the Transactional Team scorecard to ensure performance accountability.
- Analyze affordability audit data to identify operational gaps, partnering with agents and leaders to execute process improvements.
- Manage VIP escalations and high-priority support requests, ensuring efficient resolution and exceptional client experience.
Support Representative
DSCC
Las Vegas, NV
01.2017 - 04.2023
- Entered and audited customer orders accurately to support revenue growth and sales operations.
- Maintained customer accounts, processed service changes, and ensured compliance using complex billing systems.
- Supported sales team performance while providing excellent customer service.
Senior Sales & Operations Specialist
Las Vegas, NV
03.2015 - 01.2017
- Ensured adoption and compliance with sales processes to improve departmental efficiency.
- Trained new hires on system operations, procedures, and customer service best practices.
- Supported implementation of new business procedures and operational rollouts.
Sales Representative
Cox Communications
Las Vegas, NV
08.2013 - 03.2015
- Achieved sales, retention, and customer satisfaction targets in a competitive environment.
- Delivered high-level customer service and guided customers through purchase decisions.
- Executed promotional campaigns to increase sales and brand visibility.
Assistant Store Manager
Verizon
Las Vegas, NV
11.2012 - 08.2013
- Trained, coached, and motivated sales teams to drive high performance.
- Managed sales reporting and performance evaluations.
- Maintained exceptional customer service standards.
Sales Representative
Verizon
Las Vegas, NV
03.2008 - 11.2012
- Maintained customer base and reduced churn through proactive communication.
- Guided customers on wireless solutions aligned with their needs.
- Consistently met and exceeded sales goals.
Education
High School Diploma -
Community College of Southern Nevada
Las Vegas, NVHigh School Diploma - undefined
CubaSkills
- Account Management
- Client Relationships
- Customer Service Excellence
- Sales Support
- Property Partner Collaboration
- Cross-Functional Communication
- Training & Development
- Process Improvement
- Project Coordination
- Data & Performance Reporting
- Escalation Management
- Leadership & Coaching
Timeline
Senior Sales Support Specialist
Cox Communications
04.2023 - Current
Support Representative
DSCC
01.2017 - 04.2023
Senior Sales & Operations Specialist
03.2015 - 01.2017
Sales Representative
Cox Communications
08.2013 - 03.2015
Assistant Store Manager
Verizon
11.2012 - 08.2013
Sales Representative
Verizon
03.2008 - 11.2012
High School Diploma - undefined
High School Diploma -
Community College of Southern Nevada