Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jessica Thompson

Sandyston,NJ

Summary

Motivated individual with a successful history in customer service and sales. Skilled in building strong customer relationships, understanding customer needs, and improving sales performance. Excellent communication and interpersonal skills for delivering exceptional customer service and achieving sales goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Sales Support Specialist

Elevance Health
01.2023 - Current
  • - Increased efficiency by streamlining processes and implementing new strategies.
  • - Managed key accounts for optimal service delivery, fostering strong relationships with clients.
  • - Served as a reliable resource for product knowledge, enabling the sales team to address client inquiries confidently and accurately.
  • - Provided exceptional pre-and post-sales support, ensuring smooth transactions and ongoing customer engagement.

Medical Receptionist/Scribe

Park Avenue Health Center
12.2021 - 12.2022
  • - Adhered to strict HIPAA guidelines to protect patient privacy.
  • - Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • - Managed multi-line phone system and greeted patients.
  • - Assisted with medical billing and ICD-10 coding.

Sales Officer

Thompson Stone
03.2020 - 12.2022
  • - Enhanced customer satisfaction with timely follow-ups and personalized service.
  • - Boosted sales performance by identifying and targeting high-potential leads.
  • - Cultivated strong relationships, establishing trust and loyalty among clients.
  • - Connected with prospects through trade shows, cold calling, and local-area networking.
  • - Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
  • - Consistently exceeded sales targets, contributing to a 20% increase in annual revenue.
  • - Developed and delivered compelling sales presentations to prospective clients.

Emergency Medical Technician

Atlantic Health System
12.2019 - 07.2022
  • - Evaluated patient vital signs and status to determine care needs.
  • - Maintained efficiency in high-pressure situations, effectively prioritizing tasks.
  • - Conducted equipment and vehicle checks to ensure safe operation.

Medical Scribe

Care365
11.2020 - 11.2021
  • - Documented information about examinations, treatment plans, and lab results.
  • - Charted patient encounters and selected appropriate ICD-10 and CPT codes for records.

Education

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Morris County Public Safety Training Academy
Morris Plains, NJ

Warren County Community College
Washington, NJ

Skills

  • Critical Thinking, Call Transfers, Front Desk Operations, Invoice Preparation, Data Entry Software, Organization and Time Management, Patient Data Processing, Insurance Claims, BLS Certified, Operational Requirements, Medical Recordkeeping, Patient Education, HIPAA Guidelines, Referral Tracking, Patient Eligibility Requirements, Referral Verification, Healthcare Administration, Checking Patient Details, Medical Records and Documentation, Relationship Management, Sales Training, Sales Presentations, Customer Relationship Management, Customer Needs Assessment, Performance Tracking, Account Servicing

Accomplishments

  • - Achieved decreased turnaround times for Schweiger offices with limited resources during team member transition periods.
  • - Positively resolved patient escalations among multiple Schweiger offices.
  • - Developed patient tracking spreadsheets using Microsoft Excel.

Certification

Certified Emergency Medical Technician for the state of New Jersey

Timeline

Senior Sales Support Specialist

Elevance Health
01.2023 - Current

Medical Receptionist/Scribe

Park Avenue Health Center
12.2021 - 12.2022

Medical Scribe

Care365
11.2020 - 11.2021

Sales Officer

Thompson Stone
03.2020 - 12.2022

Emergency Medical Technician

Atlantic Health System
12.2019 - 07.2022

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Morris County Public Safety Training Academy

Warren County Community College

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