Claudia Lopez
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Branch Representative
Sunwest Credit Union
02.2023 - Current
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Loss Prevention Associate
Ross Dress For Less
09.2022 - Current
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
Customer Service Representative
Walgreens
10.2022 - 02.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Area Supervisor
Ross Dress For Less
05.2020 - 09.2022
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Tracked hours and inventory usage, and prepared associated reports.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Retail Associate
Ross Dress For Less
09.2014 - 05.2020
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Receptionist
Risas Dental And Braces
10.2018 - 02.2019
- Scheduled and confirmed appointments.
- Greet and check in patients with professional and cheerful demeanor. maintained the appearance of a clean office environment.
- prepare documents for patients visits treatments
- sort and distribute mail; including writing letters to patients
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05.2014
Skills
- Customer Inquiries
- Closing Procedures
- Bank Deposits
- Sorting and Filing
- Office Organization
- Customer Needs Assessments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Representative
Sunwest Credit Union
02.2023 - Current
Customer Service Representative
Walgreens
10.2022 - 02.2023
Loss Prevention Associate
Ross Dress For Less
09.2022 - Current
Area Supervisor
Ross Dress For Less
05.2020 - 09.2022
Receptionist
Risas Dental And Braces
10.2018 - 02.2019
Retail Associate
Ross Dress For Less
09.2014 - 05.2020
High School Diploma -
Moon Valley High School