Kaila McNicholas
Bensalem,PA
Summary
Proven achiever with a strong background in customer service and financial literacy, demonstrated at Police and Fire Federal Credit Union. Excelled in enhancing customer satisfaction and managing risk, showcasing sales proficiency and problem-solving skills. Increased loyalty and retention through effective communication and teamwork, contributing to significant growth in customer base and portfolio quality.
Overview
8
8
years of professional experience
Work History
Branch Representative
Police and Fire Federal Credit Union
11.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed risk exposure by adhering to strict credit assessment criteria for loan approvals, maintaining portfolio quality while achieving growth targets.
- Implemented effective security measures to safeguard sensitive customer information and protect against potential fraud incidents.
- Assisted Branch Manager in keeping inventory levels aligned with objectives.
- Developed strong client relationships, increasing loyalty and retention rates within the branch.
- Boosted account openings, resulting in higher deposits and a larger customer base.
- Generated new and repeat sales by providing product and technical information to customers.
Claims Representative
Metro Public Adjustment, Inc
08.2021 - 11.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
Cashier
ShopRite
08.2017 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supervising to confirm others were are following procedures
- Booking keeping, confirming funds in each register
Cashier
Target
07.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cash Office; Ordering cash, receiving cash from the bank, counting vault along with counting funds from each register
Operations Assistant
The Beauty Insitute
09.2016 - 08.2017
- Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries
- Maintains salon floor calendar by scheduling appointment
- Maintains office supplies by checking stocks; placing orders
- Closes out register daily reconciling monies received
- Files register paperwork
Education
N/A -
Community College of Philadelphia
Philadelphia, PAHigh School Degree -
Saint Hubert High School For Girls
Philadelphia, PA06.2018
Skills
- Goal-Oriented
- Sales proficiency
- Financial Literacy
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
Branch Representative
Police and Fire Federal Credit Union
11.2022 - Current
Claims Representative
Metro Public Adjustment, Inc
08.2021 - 11.2022
Cashier
Target
07.2020 - 08.2021
Cashier
ShopRite
08.2017 - 07.2022
Operations Assistant
The Beauty Insitute
09.2016 - 08.2017
N/A -
Community College of Philadelphia
High School Degree -
Saint Hubert High School For Girls
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