Michael DiPlacido
Sewell,NJ
Summary
Multi-talented Senior Executive with 19 years of sales, personnel, and operational management experience. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
11
11
years of professional experience
Work History
SVP Call Center
Police & Fire Federal Credit Union
10.2022 - Current
- Improved Call Center service levels from 55% to 88% through strategic hiring initiatives.
- Improved employee retention rates by 45% through enhanced talent management processes.
- Improved money market share deposit growth by 110% through effective sales initiatives.
- Restructured department management for increased efficiency, optimizing resource allocation and improving communication between teams.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Spearheaded cost reduction efforts, identifying opportunities for savings and negotiating better vendor contracts.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
VP of Mortgage Sales
Police And Fire Federal Credit Union
04.2013 - 10.2022
- Increased purchase production by 200% through sales initiatives, process improvements, new product offerings, and realtor partnerships.
- Increased loan volume to $2billion through training, sales, new product offerings, and marketing campaigns.
- Developed and implemented consultative sales training for sales staff designed to improve Member relations.
- Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
- Hired and managed employees to maximize productivity while training staff on best sales practices and protocols.
- Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
Education
Bachelor of Science - Business Management
Peirce College
Philadelphia, PA06.2012
Skills
- Corporate presentations
- Strategic plans
- Financial Management
- Staff Management
- Operational management
- Staff Development
- Turnaround Management
Timeline
SVP Call Center
Police & Fire Federal Credit Union
10.2022 - Current
VP of Mortgage Sales
Police And Fire Federal Credit Union
04.2013 - 10.2022
Bachelor of Science - Business Management
Peirce College
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