Amanda North
Peoria,AZ
Summary
Transformational executive with 18+ years of experience leading financial and operational strategies across healthcare, technology, and business services organizations. Proven record of driving profitability, operational excellence, and strategic growth across multi-site and global delivery networks. Expert in aligning finance, operations, and digital innovation to improve enterprise performance. Experienced in partnering with Boards of Directors, private equity stakeholders, and executive teams to optimize cost structures, scale operations, and deliver measurable ROI. Skilled in AI and automation implementation, governance, and risk management within payer, provider, and health tech ecosystems.
Overview
21
21
years of professional experience
Work History
SVP, BPaaS & Operations
Firstsource Solutions
12.2023 - Current
- Direct multi-site BPaaS and operations delivery across the U.S., Puerto Rico, and India, overseeing P&L performance, operational governance, and client transformation programs for major payer and health services clients. Oversee a $450M TCV, 7-year BPaaS program, Firstsource’s flagship enterprise engagement, driving modernization across digital intake, enrollment, configuration, and member services. Led a 300-FTE rebadging initiative for a national payer, structuring and delivering on a $120M TCV, 3-year agreement with $25M in guaranteed savings through automation and workforce optimization. Govern the launch and ramp of a $450M TCV, 3-year BPaaS program integrating operations and clinical functions across a multi-state footprint. Built a new ACA commercial operations line for a California Medicaid payer, scaling membership from 0 to 30,000 in less than 18 months (vs. a 10,000-member Year 1 target) and generating $16M TCV over 2.5 years, exceeding revenue targets by more than 3x. Partner with the CEO, CFO, and private equity stakeholders to align pricing, investment strategy, and governance frameworks. Implement AI-driven automation and digital process redesign initiatives achieving 20–30% efficiency gains while maintaining strict compliance with HIPAA, HITECH, and CMS standards.
Founder & CEO
Acheveya
01.2021 - 01.2023
- Founded and led a boutique healthcare consulting and operations firm specializing in payer and provider transformation. Transformed call center performance from 50% lost calls to under 2%, improving access, retention, and patient satisfaction. Globalized revenue cycle management operations, integrating scheduling, referral authorizations, and automated billing and collections across multi-state clinics. Implemented new ecosystem for California Medi-Cal operations and launched a new ACA retail insurance platform, ensuring regulatory compliance and operational scalability. Partnered with private equity firms and health system executives to restructure portfolios and execute turnaround strategies that improved margins and performance.
VP, Operations & Transformation (M&A Program Engagement)
Omega Healthcare
01.2021 - 01.2021
- Led post-acquisition transformation during major M&A integration program, aligning operational, technology, and financial workstreams. Collaborated with Board of Directors to evaluate assets, streamline delivery operations, and standardize governance across acquired entities. Introduced automation and analytics tools that improved delivery performance and reduced operational costs by 25%.
Head of Healthcare Delivery
Cognizant Technology Solutions
01.2017 - 01.2021
- Managed global healthcare delivery across a multi-site network (U.S., India, Philippines), overseeing payer operations. Grew the Phoenix Healthcare Service Center from $20M to $100M annually while leading ~3,000 associates. Successfully turned around Cognizant’s largest Healthcare BPO/IT client from -100% margin to +45% margin through restructuring, automation, and governance discipline.
- Led Healthcare Centers of Excellence, including key accounts like TMG Health, TriZetto BPO, and Emblem Health, representing approximately $400M in annual delivery revenue. Drove standardization across digital intake, encounter management, and configuration operations, improving compliance, throughput, and operational accuracy.
- Served as Regional Delivery Center (RDC) Leader for Phoenix, directing a 2,500+ employee multi-vertical hub. Oversaw trust & safety and content integrity operations for a major global social media platform valued at approximately $250M annually, as well as customer experience, fraud & abuse operations, and back-office delivery for a leading U.S. financial services brand valued at approximately $85M annually. Engaged directly with state and local government leaders on workforce development, business continuity planning, legislation impacting employment, and site expansion.
- Combined operational oversight across healthcare BPaaS, Centers of Excellence, social media trust operations, and financial services exceeded $700M annually.
Sr. Director, Payment Integrity & Dental Operations
UnitedHealth Group / Optum
01.2005 - 01.2017
- Directed Payment Integrity and Dental Systems Operations across Medicare, Medicaid, and Commercial lines of business. Increased program ROI from 3:1 to 25:1 through deployment of analytics and automation tools to detect fraud, waste, and abuse. Managed multimillion-dollar budgets and cross-functional teams aligning financial, IT, and operational objectives. Collaborated with internal and external partners to strengthen compliance and quality assurance programs.
Education
Bachelor of Science - Management And Leadership
Capella University
Minneapolis, MN01-2016
Skills
- Financial Planning, Budgeting & Cost Optimization, Operational Turnarounds & Performance Improvement, AI, Automation & BPaaS Transformation, Governance, Risk & Compliance (HIPAA, HITECH, CMS), Strategic Vendor & Partner Management, M&A Integration & Workforce Modeling, Board & Executive Collaboration, Digital Transformation Leadership
- Strategic leadership
- Policies and procedures
- Operational excellence
- KPI tracking
- Business development
- Process improvements
- Organizational development
- Staff development
- Human resources management
- Strategic plans
- Customer support
- Revenue generation
- Financial management
- Operations management
- Digital transformation
- Corporate presentations
- Financial reporting
- Recruiting and hiring
- Budget preparation
- Global operations
- Partnership development
- Marketing expertise
- Product management
- IT management
- Mergers and acquisitions
- Corporate communications
- Strategic goals
Timeline
SVP, BPaaS & Operations
Firstsource Solutions
12.2023 - Current
Founder & CEO
Acheveya
01.2021 - 01.2023
VP, Operations & Transformation (M&A Program Engagement)
Omega Healthcare
01.2021 - 01.2021
Head of Healthcare Delivery
Cognizant Technology Solutions
01.2017 - 01.2021
Sr. Director, Payment Integrity & Dental Operations
UnitedHealth Group / Optum
01.2005 - 01.2017
Bachelor of Science - Management And Leadership
Capella University