Claudia Lopez
Cathedral City,CA
Summary
Dynamic manager with a proven track record at Jack in the Box, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and developed strong relationships with suppliers. Skilled in budget control and staff training, fostering a motivated team to achieve operational excellence.
Overview
33
33
years of professional experience
Work History
Manager
Jack in the Box
04.2002 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Delta Clothing Store
09.1990 - 07.2001
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Imported items from US to Mexico
- Stock new clothing and chose what to sell.
Education
High School Diploma -
CBTIS 45
Mexico06-1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Sales management
- Business administration
- Budget control
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
Jack in the Box
04.2002 - 01.2024
Manager
Delta Clothing Store
09.1990 - 07.2001
High School Diploma -
CBTIS 45
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