Hi, I’m
Courtney Smith
Registered Nurse
Cathedral City,CA
Work Preference
Summary
Registered Nurse with 4+ years of extensive experience in emergency care and case management, achieving notable improvements in patient satisfaction and discharge efficiency. Expertise in care coordination and regulatory compliance, leveraging electronic health records to elevate quality standards. Proven track record in leadership, process improvement initiatives, and patient advocacy, dedicated to evidence-based practices and staff development. Recognized for strong work ethic and adaptability, excelling in independent roles and quickly mastering new skills.
Overview
7
years of professional experience
10
Certifications
Work History
Gentiva Hospice
Patient Care Manager
03.2024 - 10.2025
Job overview
- Improved patient satisfaction scores by 42% within one year by implementing individualized care plans, enhancing family communication, and ensuring holistic support throughout the end-of-life process.
- Reduced hospital readmission rates by 18% by developing comprehensive symptom management protocols and caregiver education programs that promoted comfort and continuity of care.
- Achieved 100% compliance with state and federal hospice regulations by standardizing documentation practices, streamlining audits, and ensuring adherence to quality and safety standards.
- Analyzed patient feedback data to refine care strategies, resulting in noticeable gains in overall satisfaction and service quality.
- Coordinated interdisciplinary team meetings to align care approaches, ensuring comprehensive support that met diverse patient needs.
Desert Regional Medical Center
Emergency Room Registered Nurse
08.2021 - 04.2024
Job overview
- Reduced Code Blue response times by 45% by reorganizing emergency supply access points and leading quarterly role-specific rapid response training.
- Advocated for patient-centered care practices, resulting in substantial improvements in patient engagement and trust in the emergency services.
- Spearheaded a mentorship program for new nurses, cultivating clinical skills and confidence, which led to marked progress in team competency and patient care.
- Conducted patient outcome reviews to identify trends, leading to targeted interventions that improved overall care quality.
- Level 1 Trauma Hospital
Bella Terra Hospice and Home Health
Case Manager- Registered Nurse
07.2021 - 02.2024
Job overview
- Implemented innovative patient education programs, achieving significant compliance improvements and reduced readmission rates.
- Fostered collaboration among healthcare providers to enhance communication and streamline patient care transitions.
- Provided compassionate support to patients and families, ensuring positive experiences during home health transitions.
- Maintained comprehensive patient records and documentation, ensuring 98% compliance with regulatory standards.
Desert Regional Medical Center
Certified Nursing Assistant-Emergency Room
12.2019 - 08.2021
Job overview
- Ensured compliance with healthcare regulations by maintaining accurate patient records and documentation.
- Mentored new CNAs to enhance collaboration, confidence, and performance under pressure.
- Assessed patient needs promptly to enable timely interventions and improve overall outcomes.
Vibra Rehabilitation Hospital of Southern California
Certified Nursing Assistant- Inpatient
12.2018 - 12.2019
Job overview
- Maintained accurate patient records to facilitate multidisciplinary care planning and informed treatment decisions.
- Monitored vital signs and reported changes to mitigate risks and enhance clinical interventions.
- Provided compassionate patient support, fostering increased engagement in rehabilitation activities.
Education
West Coast UniversityAnaheim, CA
Master of Science from Nursing Education
10.2023
University Overview
Skills
- Case management and care coordination
- Utilization review and regulatory compliance
- Discharge planning and quality assurance
- InterQual proficiency
- Policy development and reimbursement processes
- EHR systems: Cerner, EPIC
- Patient advocacy
Languages
Languages
English, Highly proficientCertification
Basic Life Support (BLS) Certification by the American Heart Association
Accomplishments
Accomplishments
The Gentiva Touchstone Award - recognized for demonstrating exceptional performance and embody Gentiva's core values of Compassion, Teamwork, Respect, Integrity, and ExcellenceAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Languages
English
Native language
Interests
Soccer
Hiking
Nature
Software
Epic
Cerner
Homecare Homebase
Timeline
Patient Care Manager
Gentiva Hospice
03.2024 - 10.2025
Emergency Room Registered Nurse
Desert Regional Medical Center
08.2021 - 04.2024
Case Manager- Registered Nurse
Bella Terra Hospice and Home Health
07.2021 - 02.2024
Certified Nursing Assistant-Emergency Room
Desert Regional Medical Center
12.2019 - 08.2021
Certified Nursing Assistant- Inpatient
Vibra Rehabilitation Hospital of Southern California
12.2018 - 12.2019
West Coast University
Master of Science from Nursing Education