Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Lorena Mosquera

Bronx,New York

Summary

Results-driven customer service professional with expertise in POS system operation, significantly enhancing customer satisfaction at Baeza's Flowers and Decorations. Bilingual in Spanish and proficient in English, adept at implementing innovative promotional strategies that drive sales growth through effective relationship building. Commits to delivering excellence in every customer interaction.

Overview

4
4
years of professional experience

Work History

Sales Associate

Baeza's Flowers and Decorations
The Bronx, NY
10.2023 - Current
  • Coordinated with vendors to ensure timely delivery of flowers and supplies.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
  • Developed promotional strategies to increase sales volume.
  • Ensured customer satisfaction by providing quality products and services.

Bartender Assistant

Brooklyn Ice cream Factory
Brooklyn, New York
06.2023 - 10.2023
  • Satisfied guests with prompt assistance and friendly service
  • Supported servers by refiling drinks, retrieving items and restocking service stations
  • Kept customers happy by quickly processing payments and bagging purchases

Store Agent

Precycle
Essex, New York
03.2023 - 06.2023
  • Interacted with customers positively, answered questions about products and services
  • Described store policies and procedures to customers
  • Operated POS systems using hand held scanners
  • Assisted customers in locating needed products
  • Opened and closed the store

Store Agent

Precycle
Brooklyn, New York
10.2020 - 11.2022
  • Interacted with customers positively, and answered questions about products and services.
  • Coordinated with managers and teammates to keep correct inventories.
  • Oversaw and maintained stock levels for fresh produce.
  • Described store policies and procedures to customers.
  • Operated POS systems using handheld scanners.
  • Received and placed new products.
  • I opened and closed the store.
  • Make sure our customers understand the store's zero waste philosophy.
  • Help customers select the best option based on their needs.

Cashier

Trade Fair Super Market
02.2021 - 02.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.

Education

Qualifying certificate - Food protection

New York City Department
01.2023

Post Bachelor's - pedagogy education Ecology

Fundación Universitaria los Liberatores
Pereira, Colombia
01.2010

Master of Arts -

Caldas University
Colombia
01-2006

Skills

  • Proficient in English
  • Fluent in Spanish
  • POS system operation
  • Cash management
  • Time management
  • Problem solving
  • Good communication
  • Stock organization
  • Positive attitude
  • Excellent people skills
  • Reliable and punctual
  • Service oriented
  • Exceptional customer service
  • Relationship building

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Sales Associate

Baeza's Flowers and Decorations
10.2023 - Current

Bartender Assistant

Brooklyn Ice cream Factory
06.2023 - 10.2023

Store Agent

Precycle
03.2023 - 06.2023

Cashier

Trade Fair Super Market
02.2021 - 02.2022

Store Agent

Precycle
10.2020 - 11.2022

Qualifying certificate - Food protection

New York City Department

Post Bachelor's - pedagogy education Ecology

Fundación Universitaria los Liberatores

Master of Arts -

Caldas University
Claudia Lorena Mosquera