CLAUDIA LOZANO

• Effectively monitor technician performance, optimizing weekly and monthly productivity through spread sheets
• Strategically assign tasks based on priority and skill level, ensuring efficient daily operations
• Successfully manage customer inquiries and complaints in person, via phone or through live chat guaranteeing satisfaction.
• Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
• Scanned documents and saved in database to keep records of essential organizational information.

+ Type or edit your work history here

• Negotiated car part prices, reducing company costs
• Led the training of office staff members.
• Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
• Audited production reports, tracking data entry and processing errors.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

+ Type or edit your work history here

• Coordinated marketing events, ensuring timely delivery of materials and supplies
• Managed inventory of promotional materials, optimizing usage and reducing waste
• Liaised between company and advertising agencies, ensuring timely ad placement
• Proofread and approved marketing literature, maintaining brand consistency
• Promoted sales and client acquisition through daily E-Blasts.