Claudia L. Tate
Virginia Beach,VA
Summary
More than ten years of social services and case management experience with diverse populations. I have extensive experience with collecting and protecting confidential information according to program policy standards, the ability to quickly adapt to change, assisting people in crisis, troubleshooting and resolving complex and sometimes difficult situations, and collaborating with team members to find workable solutions to common and unique program issues.
Overview
16
16
years of professional experience
Work History
Eligibility Program Specialist
City of Chesapeake
Chesapeake, VA
10.2023 - Current
- Determines eligibility of clients seeking Medicaid and SNAP (Supplemental Nutritional Assistance Program) benefits.
- Investigates financial and employment documentation submitted by clients to determine or deny benefits.
- Operates the VaCMS, VEC, SOLQ, APEX and DMV databases by pulling and analyzing confidential client information.
- De-escalates client complaints by using empathy to address concerns and arrive at the best solution for the customer and Department.
- Independently manages and processes a caseload of approximately 25-30 16-page applications per week.
Eligibility Specialist
State of Tennessee Department of Human Services
Knoxville, TN
05.2023 - 10.2023
- Managed a workload of intake, initial and on-going eligibility determination for Child Care, Supplemental Nutrition Assistance Program and Temporary Assistance to Needy Families.
- Determined eligibility/re-eligibility for these programs by independently conducting intensive interviews; obtains and reviews information from customer, partner agencies and departmental information systems
- Inputted and received data on multiple automated systems and maintains confidentiality of automated client data.
- Gathered and reviewed data, applications, and other documents to verify for each benefit program as it relates to each person's circumstances services to clients.
- Administered benefits for TANF and SNAP programs or other related community programs.
HOUSING and UTILITY PROGRAM SPECIALIST
Knoxville/Knox County Community Action Committee
Knoxville, TN
05.2019 - 05.2023
- Processed 30 - 40 applications weekly to determine service eligibility.
- Input confidential information into spreadsheets and company database to provide specialists with quick access to essential data.
- Made 50 - 60 outbound calls daily to landlords and applicants to obtain information & authorization.
- Reviewed leasing contracts to verify applicant information.
- Solved application issues to prevent delays of fund disbursements.
- Maintained utmost discretion when dealing with sensitive topics.
- Provided case management by phone and/or in person to parents applying for and receiving and seeking agency and community services.
Youth Career Specialist
State of Tennessee Department of Labor and Workforce
Knoxville, TN
03.2009 - 05.2019
- Managed annual budget of $75,000 and disbursed funds for enrollee's tuition expenses, trade school equipment & uniforms without exceeding budget.
- Maintained a caseload of more than 85 active college students from onset through graduation.
- Connected with over 50 local businesses and recruiters to build relationships and increase opportunities for students.
- Developed career and education plans based on individual needs.
- Maintained comprehensive database and file systems of supporting document, test scores and history information.
Education
Associate of Science -
Pellissippi State Community College
Knoxville, TennesseeBachelor of Science - Human Ecology and Gerontology
University of Tennessee
Skills
- Community Service
- Customer Service
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Workspace
- Cross-Cultural Communication
- Interpersonal Skills
- Analytical Skills
Additional Information
10+ years of Community/Customer Service and Data Entry Experience, Fluent in Microsoft Word, Excel, PowerPoint, and Google Workspace, Adept at Cross-Cultural Communication, Excellent Interpersonal and Analytical Skills
Timeline
Eligibility Program Specialist
City of Chesapeake
10.2023 - Current
Eligibility Specialist
State of Tennessee Department of Human Services
05.2023 - 10.2023
HOUSING and UTILITY PROGRAM SPECIALIST
Knoxville/Knox County Community Action Committee
05.2019 - 05.2023
Youth Career Specialist
State of Tennessee Department of Labor and Workforce
03.2009 - 05.2019
Associate of Science -
Pellissippi State Community College
Bachelor of Science - Human Ecology and Gerontology
University of Tennessee