Danielle Farley
Community Child Care Solutions
North Brunswick,NJ
1
Certification
20
Years of experience
Assisted in communication management by leveraging years of experience and strong interpersonal skills to support team objectives.
Demonstrated analytical abilities and collaborative skills while adapting quickly to dynamic work environments.
Contributed to team success through a positive attitude and commitment to ongoing professional development.
Work History
Eligibility Program Manager/Supervisor
11 Years 2 Months- Managed subsidy case manager tasks effectively.
- Supported supervision of seven team members.
- Assisted in interviewing, hiring, and training new staff.
- Facilitated processing of HR paperwork for staff.
- Reviewed and approved staff timesheets.
- Participated in meetings with state and other departments.
- Conducted performance evaluations for staff.
Subsidy Case Manager
- Process Subsidized Child Care Applications, answer clients' questions and provide information and maintain accurate up-to-date confidential client files
- Compile information into appropriate forms and reports, maintain records of clients and document special incoming and outgoing deliverables from multiple carriers
- Maintain a clear and welcoming environment
- Interact with staff. Taking part in staff meetings and communicate with the teach team, administrative staff and co-workers
Account Manager
- Contacted potential customers to provide information and outline services offered.
- Assisted in developing leads from referrals of current commercial clients or through sales meetings.
- Reviewed agreement costs and revenue to assess ongoing profitability.
Account Manager
- Resolved discrepancies in merchandise by comparing disputed items with original requisitions and invoice records, resulting in streamlined return processes.
- Assessed complaint validity by gathering comprehensive information, identifying root causes such as extreme weather conditions that may have contributed to increased utility bills.
Customer Service Rep
- Led customer engagement efforts by providing in-depth information about products and services through phone and in-person consultations, streamlining order processing and account management.
- Oversaw the documentation of customer interactions and transactions, ensuring detailed records of inquiries, complaints, and resolutions were maintained.
- Implemented corrective actions to address customer issues, verifying changes were executed to achieve problem resolution.
- Developed billing strategies, determined service charges, and facilitated payment collections or billing arrangements.
- Directed unresolved customer grievances to specialized departments, ensuring thorough investigations were conducted.
- Evaluated insurance policies to strategically determine coverage for specific loss scenarios.
- Proactively responded to customer queries and communicated claim investigation results to enhance customer satisfaction.
- Strategically managed and resolved service or billing complaints, optimizing processes for merchandise exchanges, refunds, or bill adjustments.
Education
High School Graduate
Skills
Achieved project success through meticulous management of details and timelines.
Resolved complex issues by employing effective problem-solving techniques.
Elevated team performance through decisive leadership and direction.
Enhanced project outcomes by making informed
strategic decisions.
Coordinated projects with precision to meet defined objectives.
Maximized efficiency using MS Office applications for documentation and analysis.
Drove program leadership initiatives that aligned with organizational goals.
Advanced training and development efforts
resulting in enhanced team competencies.
Utilized critical thinking to unravel challenges and optimize solutions.
Strengthened team dynamics through effective interpersonal communication.
Managed teams to achieve high levels of performance and collaboration.
Embraced flexibility and adaptability to align with project needs.
Ensured accuracy and thoroughness through diligent attention to detail.
Enhanced customer satisfaction by delivering outstanding service.
Forged strong relationships that contributed to project success.
Exercised sound judgment in navigating project complexities.
Streamlined scheduling and planning processes to improve efficiency.
Delivered quality assurance that maintained project standards.
Expanded community outreach efforts to positively impact local stakeholders.
Provided exceptional onsite customer support to resolve inquiries.
Certification
- Somerset Vo-Tech Nail Technician Certification
- Loss/Prevention/Product Returns Training
- Vision Software Billing System & Technical Troubleshooting Training @ Verizon Wireless
- Account Retention Training @ Vonage
WORK EXPERIENCE
01-2017
Timeline
Eligibility Program Manager/Supervisor
Community Child Care Solutions
06.2015 - CurrentRead More
Highland Park NJ
High School Graduate
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Subsidy Case Manager
Community Child Care Solutions
CurrentRead More
Account Manager
Home Decor Products
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Account Manager
Vonage
Read More
Customer Service Rep
Verizon Wireless
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