CLAUDIA MARTINEZ
Woodstock,GA
Summary
Results-oriented professional with strong business background. Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Company Owner
URBAN MARKETING AND GRAPHIC DESIGN, LLC
10.2018 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Built loyal account base and long-term business relationships with accounts.
- Managed [Number] employees by supervising daily tasks.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Supported company goals through careful reinvestment of profits.
CLEANING SERVICE OWNER
MOMS CLEANIN AND TEAM SERVICES,LLC
08.2002 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Built loyal account base and long-term business relationships with accounts.
Spanish and English Medical Interpreter
ALCOCER INTERPRETING SERVICES, LLC
01.2003 - 01.2018
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Verified understood medical information for patients by simplifying any jargon.
- Streamlined patient and provider interaction by providing channel of effective communication.
CERTIFITIED LOAN CLOSE
COMMUNITY LOAN COMPANY
01.2001 - 10.2002
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Maintained checklists of required documentation and open issues affecting closings.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Built constructive relationships with customers to understand and capitalize on personalized preferences.
- Consulted with clients to recognize needs and provide tailored solutions.
- Led and executed innovative sales strategies to close complex deals.
Education
Cosmetology Education
NEW ERA ARTIST SCHOOL
Lawrenceville, GA05.2024
MASTER CLASS OF PHLEBOTOMY
EMPIRE BEAUTY ACADEMY
Hollywood, FL09.2023
NAIL TECH
International School of Skin, Nailcare, And Massage Therapy
Atlanta, GA06.2021
INTERPRETATION AND TRANSLATIONS ENGLISH/SPANISH
KENNESAW CONTINUING EDUCATION
Kennesaw, GA01.2002
COMUNICATIONS AND MEDIA
UNIVA GUADALAJARA
GUADALAJARA JALISCO, MEXICO07.2000
High School Diploma -
CECYTVA
MEXICO05.1997
Skills
- Budget Development
- Human Resource Management
- Employee Motivation
- Capital Pursuit
- Business Growth
- Company Inventory Oversight
- Financial Administration
- Recruiting and Training
- Reading Comprehension
- Medical Equipment
- Medical Support
- Critical Thinking
- Active Listening
- Medical Testing
- Complex Problem-Solving
- Customer Relations
- Customer Inquiries
- Supporting Navigation
- Cultural Insight
- Hospitality Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Company Owner
URBAN MARKETING AND GRAPHIC DESIGN, LLC
10.2018 - Current
Spanish and English Medical Interpreter
ALCOCER INTERPRETING SERVICES, LLC
01.2003 - 01.2018
CLEANING SERVICE OWNER
MOMS CLEANIN AND TEAM SERVICES,LLC
08.2002 - Current
CERTIFITIED LOAN CLOSE
COMMUNITY LOAN COMPANY
01.2001 - 10.2002
Cosmetology Education
NEW ERA ARTIST SCHOOL
MASTER CLASS OF PHLEBOTOMY
EMPIRE BEAUTY ACADEMY
NAIL TECH
International School of Skin, Nailcare, And Massage Therapy
INTERPRETATION AND TRANSLATIONS ENGLISH/SPANISH
KENNESAW CONTINUING EDUCATION
COMUNICATIONS AND MEDIA
UNIVA GUADALAJARA
High School Diploma -
CECYTVA
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