Claudia Mary Molina Serrano
Hialeah,FL
Overview
1
1
Certification
Work History
Medical Assistant and Phlebotomy
La Colonia Medical Center
Hialeah, FL
- Assisted medical staff with patient intake and record management.
- Maintained cleanliness and organization of examination rooms.
- Supported administration by scheduling appointments and managing patient flow.
- Learned basic clinical procedures, including vital sign measurement and specimen collection.
- Collaborated with team members to enhance workflow efficiency in clinical settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in patient intake and documentation for efficient workflow.
- Maintained accurate electronic health records to ensure compliance and quality care.
Customer Service Cashier
Las Delicias Bakery
Hialeah, FL
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and solutions.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure seamless service during peak hours.
- Trained new staff on operational procedures and customer service excellence.
- Resolved customer complaints promptly, fostering positive relationships and retention.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Odontology
Universidad de Ciencias Medicas de Cienfuegos
Cienfuegos, CubaNursing
New Professions technical Institute
Skills
- Computer skills
- Microsoft Office
- Customer Service
- Multitasking
- Taking vital sings
- EKG
- Performing diagnostic test
- Medication administration
- Patient preparation
- Management of clinical records
- Emergency support
- Injections
- Phlebotomy
Certification
Registered Medical Assistant RMA (HPRUS).
Timeline
Odontology
Universidad de Ciencias Medicas de Cienfuegos
Nursing
New Professions technical Institute
Medical Assistant and Phlebotomy
La Colonia Medical Center
Customer Service Cashier
Las Delicias Bakery