Claudia Mateo
Renton,WA
Summary
Compassionate professional specializing in community engagement and client services. Experienced in utilizing data-driven approaches to enhance service delivery and promote equity-focused initiatives. Strong collaborator with a focus on integrating scientific insights and social advocacy to support community development.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Columbia City Veterinary Hospital
Seattle, WA
01.2020 - 01.2021
- Assisted veterinarians during exams, diagnostics, and surgical procedures.
- Collected and processed diagnostic samples for laboratory testing.
- Conducted multiple in-house tests utilizing collected samples.
- Prepared and sterilized instruments, equipment, and examination rooms.
- Administered medications and vaccines to patients.
- Maintained accurate patient records while supporting client communication.
- Achieved licensure as a medication clerk.
Client Care/Office Coordinator
Columbia City Veterinary Hospital
Seattle, WA
01.2020 - 01.2021
- Managed daily scheduling and client communications to ensure smooth operations.
- Maintained accurate records and documentation in scheduling software.
- Handled calls, emails, and client/staff inquiries with professionalism and attention to detail.
- Resolved scheduling conflicts and supported team coordination.
- Provided guidance in the form of onboarding new staff.
- Assisted with administrative tasks including data entry, billing, and file management.
- Ensured both front and back were fully stocked and equipped for success.
Feline Care & Customer Service Coordinator
NEKO: A Cat Cafe
Seattle, WA
01.2017 - 01.2020
- Supervised and onboarded staff, teaching best feline care and welfare practices.
- Ensured customer and feline satisfaction by providing guidance on animal handling and overseeing visits.
- Monitored animal health and behavior, coordinating with veterinary teams as necessary.
- Developed and implemented client interaction and animal welfare policies and protocols.
- Cultivated a compassionate, team-oriented environment that prioritized customer, staff, and animal well-being.
Education
Bachelor of Science - Marine Biology, Minor in Aquatic & Fishery Science
University of Washington
Seattle, WA01.2023
International Baccalaureate (IB) Diploma -
General William H. Harrison Preparatory School
Lakewood, WA06-2017
Skills
- Interpersonal skills
- Collaboration
- Problem solving
- Data analysis
- Oral and written communication
- Process improvement
Timeline
Veterinary Assistant
Columbia City Veterinary Hospital
01.2020 - 01.2021
Client Care/Office Coordinator
Columbia City Veterinary Hospital
01.2020 - 01.2021
Feline Care & Customer Service Coordinator
NEKO: A Cat Cafe
01.2017 - 01.2020
Bachelor of Science - Marine Biology, Minor in Aquatic & Fishery Science
University of Washington
International Baccalaureate (IB) Diploma -
General William H. Harrison Preparatory School