Claudia Medrano
Katy,TX
Summary
VBC Payment Specialist with 25 years of experience in payment processing and regulatory compliance. Expertise in data analysis and performance monitoring, driving team productivity and quality improvements. Proven track record in conducting user acceptance testing and resolving complex issues, enhancing process efficiency and stakeholder communication.
Overview
18
18
years of professional experience
Work History
VBC Payment Specialist
Cedar Gate Health Technology
Houston, TX
07.2007 - 05.2025
- Distributed team assignments, ensuring timely task completion across all projects.
- Provided leadership and technical expertise for Posting Team systems and processes.
- Monitored team performance trends, emphasizing productivity and quality metrics.
- Conducted user acceptance testing to validate system enhancements for posting functions.
- Communicated updated payer and provider process guidelines to stakeholders effectively.
- Resolved issues from team members, clients, or vendors, documenting outcomes systematically.
- Facilitated new hire orientation and conducted ongoing training sessions for team members.
- Collaborated with BPO and Nepal partners to ensure posting activities' accuracy as per agreements.
- Maintained up-to-date knowledge of applicable laws governing payment processes.
- Verified bank deposits, credit card charges, wire transfers, checks.
- Ensured compliance with internal policies and procedures related to payments.
- Processed payments for various clients in a timely manner.
- Collaborated with other departments within the organization to resolve any payment discrepancies.
- Prepared monthly financial statements detailing account balances and transactions.
- Performed data entry into the company's financial system as needed.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Education
Medical Business -
Texas School of Business
Houston01-2001
Business
University of Houston - Downtown
Houston, TX01-1998
Skills
- Payment processing and compliance
- Data analysis and monitoring
- User acceptance testing
- Issue resolution
- Team leadership
- Data entry
- Financial reporting
- Attention to detail
- Time management
- Problem solving
- Microsoft Excel proficiency
- Invoice preparation
- Aging report analysis
- Team collaboration
- Month-end closing procedures
- Adjustment posting
- Payment posting
- Financial software
Languages
Spanish
Full Professional
Timeline
VBC Payment Specialist
Cedar Gate Health Technology
07.2007 - 05.2025
Medical Business -
Texas School of Business
Business
University of Houston - Downtown