Claudia Molina
Chula Vista,CA
Summary
Proven track record in enhancing language skills and customer satisfaction, demonstrated during roles as a Spanish Tutor and Department Manager at Walmart. Leveraged fluent bilingualism and effective communication to improve student outcomes and resolve customer issues, achieving notable progress. Skilled in client services and problem-solving, fostering significant advancements in learning and service quality.
Overview
10
10
years of professional experience
Work History
Spanish Tutor
Self Employed
07.2021 - Current
- Conducted one-on-one remote tutoring sessions, resulting in improved language skills for struggling students.
- Created customized Spanish lessons based around learning style, language level and current progress objectives of each student.
- Incorporated authentic materials such as news articles, films, music, podcasts into lessons to expose students to native speakers' context.
- Boosted student confidence in speaking Spanish through regular conversational practice and interactive activities.
Department Manager
Walmart
10.2014 - 01.2020
- Provided interpreter services to facilitate communication between Spanish speaking costumers and pharmacists/doctors
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members and clients.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
CETYS Mexicali
Mexicali, Mexico06.1989
Skills
- Fluent Bilingualism in English and Spanish
- Effective Communication Techniques
- Excellent Listening Abilities
- Cultural understanding
- Client Services
- Problem-Solving
Timeline
Spanish Tutor
Self Employed
07.2021 - Current
Department Manager
Walmart
10.2014 - 01.2020
CETYS Mexicali
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