CLAUDIA MOREIRA
North Easton Savings Bank
Brockton,MA
2
Languages
6
years of professional experience
Reliable and customer-focused professional with experience in banking, retail, and customer service. Currently working as a Bank Teller, with strong experience handling transactions, assisting customers, resolving concerns, and maintaining accuracy in a fast-paced environment. Previous experience at Market Basket provided additional experience working with high volumes of customers and maintaining excellent service. Currently pursuing a degree in Psychology, developing strong communication, interpersonal, and problem-solving skills. Seeking a Lead Server position where I can use my customer service experience, professionalism, teamwork, and leadership skills to support both guests and staff.
Work History
Bank Teller
1 Year 7 Months- Provide professional and friendly customer service while assisting customers with daily banking needs.
- Process deposits, withdrawals, cash transactions, and other banking services accurately.
- Handle large amounts of cash while maintaining a high level of accuracy and attention to detail.
- Answer customer questions and help resolve account and transaction concerns.
- Follow bank policies and procedures while maintaining customer confidentiality.
- Communicate effectively with customers and coworkers in a professional environment.
- Balance transactions and maintain accurate records.
- Work efficiently in a fast-paced environment while maintaining excellent customer service.
Cashier
1 Year 4 Months- Provided friendly and efficient customer service to a high volume of customers.
- Processed customer purchases accurately and handled cash and card transactions.
- Assisted customers with questions and directed them to appropriate departments when needed.
- Maintained a clean and organized checkout area.
- Worked effectively with coworkers to keep the front-end operation running smoothly.
- Handled customer concerns professionally and respectfully.
- Maintained a positive and welcoming attitude during busy periods.
Education
High School Diploma - Psychology
- Currently pursuing degree in Psychology
- Relevant skills developed through coursework:
- Communication
- Human behavior
- Interpersonal relationships
- Problem solving
- Understanding and working with different personalities
Skills
Customer Service & Guest Relations
Teamwork & Leadership
Cash Handling & POS Transactions
Conflict Resolution
Communication Skills
Multitasking in Fast-Paced Environments
Training & Supporting Coworkers
Attention to Detail
Problem Solving
Professional & Positive Attitude
Time Management
Maintaining Clean & Organized Work Areas
Listening and comprehension
Patience and empathy
Accomplishments
Teamwork & Leadership Recognition Award
ADDITIONAL STRENGTHS
- Comfortable interacting with people from diverse backgrounds.
- Dependable and responsible with strong attention to detail.
- Experienced handling money and sensitive customer information.
- Able to remain calm and professional when dealing with difficult situations.
- Quick learner who can adapt to new responsibilities and procedures.
- Strong interest in developing leadership and team-management skills.
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Bank Teller
North Easton Savings Bank
01.2025 - CurrentRead More
Cashier
Market Basket
06.2020 - 10.2021Read More
Massasoit Community College
High School Diploma from Psychology
Read More